Balchem Corporation · 10 hours ago
ERP Support Engineer
Middletown, NY
Full-time
Onsite
Entry, Mid Level
2+ years expBalchem Corporation develops specialty ingredients for various industries and is seeking an ERP Support Engineer to join their Continuous Improvement Team. This role primarily involves supporting the Microsoft Dynamics 365 Finance & Operations ERP system, troubleshooting issues, and collaborating with IT and other departments to ensure project completion and continuous improvement of the ERP system.
Food and BeverageNutrition
Responsibilities
Follow all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards. Participate in weekly team safety talk discussion
Serve as the primary contact for D365-related questions, concerns, requests, and changes
Manage, track, and resolve D365 support tickets and user requests
Assist in the integration of acquired companies, focusing on D365 setups, training, and process alignment
Collaborate with IT and business teams to maintain and enhance D365 systems
Assess required changes within D365 and understand business impacts across the organization
Investigate D365 user issues, identify root cause, determine solutions, test, implement, and document resolutions
Work with other departments and users to ensure that ERP requests & needs are being met
Assist in the development of ERP Service Management processes and the improvement to service delivery
Manage and escalate urgent D365 support issues to appropriate subject matter experts
Review progress of D365 tickets to ensure timely and effective user support
Collaborate with vendors to resolve issues and enhance D365 functionality
Research and evaluate end-user requirements to recommend D365 system technologies that support business needs
Provide D365 training and create user guides for staff
Monitor D365 system performance and proactively address issues
Support testing and deployment of D365 updates, features, and enhancements
Ensure D365 operations comply with data security, regulatory, and Sarbanes-Oxley standards
Participate in D365-related projects and process improvements
Other duties as assigned
Qualification
Required
BS Degree in Computer Science or Information Technology OR AS Degree with 2-4 years of experience
ERP Support experience; Preferably Microsoft Dynamics 365 Finance & Operations
Knowledge of fundamental business process'
Solid experience in day-to-day ERP administration, including system performance monitoring, issues resolution, and user support
Demonstrated interpersonal skills and abilities, particularly the ability to communicate technical information to non-technical personnel
Skills at organizing resources and establishing priorities
Knowledge of computing and networking hardware and peripheral equipment
Ability to learn, install, configure and maintain various computer system hardware and software
Knowledge of internal IT audit, SOX procedures, and data security and regulatory compliance standards
Ability to collaborate with vendors and cross-functional teams to resolve issues and implement system improvements
Work involves extensive use of a computer or laptop
Some lifting and carrying of equipment required up to 40 pounds
Occasional travel between locations and remote sites may be required
Most work is performed inside in a normal office environment
Some work will be performed in an environmentally controlled server room
Some work may be performed on the factory floor
Responsibilities may require weekend or late evening work in response to the needs of the systems being supported
Preferred
Microsoft professional certifications preferred
Company
Balchem Corporation
Founded in 1967, Balchem is committed to making the world a healthier place by delivering trusted, innovative, and science-based solutions to the nutrition, health, and food markets.
1001-5000 employees
H1B Sponsorship
Balchem Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-06-13IPO
Leadership Team
Michael R. Sestrick
Chief Technology Officer
Danielle Polanco, SHRM-CP, aPHR
HR Business Partner
Recent News
2025-12-22
Food Business News
2025-12-17
2025-12-07
Company data provided by crunchbase