Children's Institute · 1 day ago
Intake & Registration Coordinator
LA Metro Area
Full-time
Onsite
New Grad, Entry Level
$26.75/hr - $32.10/hr
0+ years expChildren's Institute is dedicated to providing compassionate access to Behavioral and Community Health Services. The Intake and Registration Coordinator is responsible for managing referrals, processing administrative intake and registration, verifying insurance eligibility, and maintaining accurate client records to ensure a welcoming intake experience for clients and families.
AdviceEducationTraining
Responsibilities
Serves as the first point of contact for clients and families seeking services, providing a welcoming, trauma-informed, and culturally responsive intake experience
Conducts initial intake and registration processes, including collecting demographic, consent, and eligibility documentation in accordance with agency, county, and payer requirements
Verifies insurance coverage, Medi-Cal eligibility, and funding sources; identifies and communicates potential barriers to enrollment or service access
Accurately enters, updates, and maintains client information in the electronic health record (EHR) and related tracking systems, ensuring data integrity and timeliness
Coordinates intake workflows with clinical teams, program staff, and supervisors to support timely service linkage and appropriate program placement
Screens referrals for completeness and eligibility, following established protocols and escalating complex cases as needed
Communicates clearly with clients, families, and referral sources regarding intake status, next steps, and required documentation
Monitors intake caseloads, tracks pending registrations, and follows up to reduce delays in enrollment and service initiation
Maintains confidentiality and complies with HIPAA, DMH, Medi-Cal, Managed Care Plan requirements, and other applicable regulatory standards at all times
Supports quality assurance efforts by identifying data discrepancies, process gaps, or system issues impacting intake efficiency
Collaborates with leadership and program staff to improve intake processes and enhance the overall client experience
Participates in trainings, meetings, and cross-functional initiatives related to access, engagement, and workflow optimization
Performs other related duties as assigned to support program operations and organizational goals
Qualification
Required
Bachelor's degree in child development, early childhood education, psychology, social work, or a related field required; or a minimum of four (4) years of equivalent professional experience in medical or behavioral health intake and registration
6 months of demonstrated experience in intake, registration, eligibility verification, and client access processes within a medical, behavioral health, or social services setting
Possesses a valid driver's license and state-required auto insurance or reliable transportation depending on business needs
Ability to travel extensively (more than 50% of the time)
Ability to work flexibly and adapt effectively in a dynamic, fast-paced environment
Demonstrated ability to handle confidential information and maintain strict adherence to privacy requirements
Maintains client privacy, including protecting the confidentiality, integrity, and availability of Protected Health Information (PHI), and limiting the use and disclosure of PHI to authorize individuals and entities
Reliable, punctual, and dependable attendance
Bilingual in Spanish and English required, with the ability to communicate effectively with clients, families, and staff verbally and in writing
Ability to manage multiple tasks simultaneously, prioritize competing demands, and work efficiently in a fast-paced environment
Excellent verbal and written communication skills
Strong interpersonal skills, with the ability to engage effectively with diverse clients, families, and interdisciplinary teams
Proficiency with computer systems, electronic health records (EHR), and data management platforms
Demonstrated empathy, patience, and professionalism when working with individuals and families experiencing stress or crisis
Working knowledge of medical/behavioral health terminology, insurance processes, and healthcare enrollment and authorization procedures
Must have working knowledge of programs in a Windows environment
Database software
Preferred
Knowledge of Medi-Cal, Managed Care Plans, and behavioral health service authorization and enrollment processes preferred
Benefits
Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
403b Retirement Plan with employer contribution for eligible employees
Up to $4,500 in tuition reimbursement per calendar year
Eligible for the Public Service Loan Forgiveness program
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Employer paid Life and AD&D Insurance
Voluntary Supplemental Insurance
Opportunity for growth & advancement
Professional development & continued training
Team building & bonding through company sponsored events & activities
Company
Children's Institute
Children's Institute offers education, youth programs, counselling, parenting, and advocacy services to strengthen the community.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.1MKey Investors
Hearst Foundations
2022-04-25Grant· $0.1M
Leadership Team
Catherine Atack
Chief External Officer
Recent News
Seattle TechFlash
2025-06-23
2024-12-06
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