AmeriLife · 8 hours ago
Desktop Support Analyst III
Clearwater, FL
Full-time
Onsite
Senior Level
5+ years expAmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. The Desktop Support Analyst III is responsible for providing advanced technical support to end-users, troubleshooting hardware and software issues, and ensuring optimal performance of IT resources while mentoring junior staff.
Financial ServicesHealth CareHealth InsuranceInsuranceLife InsuranceMarketing
Responsibilities
Provide Tier 2 and Tier 3 support for Windows and Mac systems, including installation, configuration, and troubleshooting
Support end-users across multiple locations, ensuring prompt resolution of hardware, software, and network issues
Deploy, maintain, and upgrade desktops, laptops, mobile devices, printers, and other peripherals
Manage and support enterprise applications, including Microsoft 365, VPN, endpoint security, and collaboration tools
Work with Active Directory, group policies, and user account management
Assist with imaging, deployment, and lifecycle management of devices using tools like SCCM, Intune, or JAMF
Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN access
Maintain detailed documentation of incidents, solutions, and standard operating procedures
Train and guide junior analysts and end-users on best practices for IT systems and security
Participate in IT projects, including system upgrades, migrations, and hardware rollouts
Qualification
Required
Degree in Computer Information Technology (preferred) or equivalent experience
5+ years of IT support experience, preferably in an enterprise environment with 500+ users
Strong knowledge of Windows (10/11) and macOS environments
Experience with Active Directory, Office 365, and enterprise management tools
Familiarity with ITSM ticketing systems (e.g., ServiceNow, Jira, or Remedy)
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience with remote desktop tools and endpoint management solutions
Problem-solving mindset with the ability to troubleshoot complex issues
Excellent verbal and written communication skills, able to explain technical concepts to non-technical users
Ability to prioritize tasks, manage time effectively, and work in a fast-paced environment
Benefits
PTO
Medical
Dental
Vision
Retirement savings
Disability insurance
Life insurance
Company
AmeriLife
AmeriLife provide insurance and retirement solutions to enhance the lives of pre-retirees and retirees.
1001-5000 employees
H1B Sponsorship
AmeriLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$395MKey Investors
Genstar Capital
2022-06-13Secondary Market
2020-01-07Acquired
2019-06-18Debt Financing· $395M
Leadership Team
Scott Perry
CEO
Tim Calvert
Chief Operating Officer
Recent News
2026-01-16
Company data provided by crunchbase