Lumber Contacts Inc · 1 day ago
Customer Service Specialist (Flex Role)
Manchaug, Massachusetts, United States
Full-time
Onsite
Mid Level
4+ years expLumber Contacts Inc is seeking a reliable and flexible Customer Service Specialist to support various areas of their retail store. The role involves assisting customers, supporting daily operations, and ensuring a smooth store experience, particularly during busy weekends.
Staffing & Recruiting
Responsibilities
Greet and assist customers in a friendly, prompt, and professional manner (in person and by phone)
Provide product guidance, answer questions, and support purchasing decisions
Assist with inventory questions, pricing, promotions, and general store inquiries
Help customers load materials, tools, or products into vehicles as needed
Assist with live plant care and sales in the Lawn & Garden and greenhouse areas
Inspect plants for quality and identify signs of disease or pests
Provide basic guidance to customers on plant selection and care
Help unload incoming shipments and stock product, following proper procedures
Assist customers with tool and equipment rentals and service requests
Explain rental terms, features, and safety guidelines clearly and professionally
Process rentals, returns, and reservations accurately
Inspect, clean, and organize returned tools and equipment
Support Power Shop Technicians by communicating customer updates and intake details
Maintain clean, organized, and safe work areas
Communicate effectively with store leadership and team members
Promote teamwork and assist in other departments as needed
Participate in company-sponsored training programs
Qualification
Required
4-5 years of work experience
Ability to greet and assist customers in a friendly, prompt, and professional manner (in person and by phone)
Provide product guidance, answer questions, and support purchasing decisions
Assist with inventory questions, pricing, promotions, and general store inquiries
Help customers load materials, tools, or products into vehicles as needed
Assist with live plant care and sales in the Lawn & Garden and greenhouse areas
Inspect plants for quality and identify signs of disease or pests
Provide basic guidance to customers on plant selection and care
Help unload incoming shipments and stock product, following proper procedures
Assist customers with tool and equipment rentals and service requests
Explain rental terms, features, and safety guidelines clearly and professionally
Process rentals, returns, and reservations accurately
Inspect, clean, and organize returned tools and equipment
Support Power Shop Technicians by communicating customer updates and intake details
Maintain clean, organized, and safe work areas
Communicate effectively with store leadership and team members
Promote teamwork and assist in other departments as needed
Participate in company-sponsored training programs
Company
Lumber Contacts Inc
Lumber Contacts Inc. is the most effective lumberyard search firm, in making connections that bring great people and great companies together.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase