Spectrum Business for enterprise · 5 hours ago
Call Center Business Sales Customer Solutions Representative
Charlotte, NC
Full-time
Onsite
Entry Level
1+ years expSpectrum Business for enterprise provides superior communication and entertainment products for residential and business customers. As a Call Center Business Sales Customer Solutions Representative, you will maximize customer and revenue retention by handling inbound and outbound calls, providing tailored solutions, and building strong relationships with commercial customers.
Telecommunications
No H1B
Responsibilities
Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques
Building long-term relationships and providing customer-centric solutions tailored to business needs
Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services
Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction
Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers
Qualification
Required
High school diploma or equivalent
1 year of sales experience or 2 years call center experience
Knowledge of Charter Business products (Internet, video, music, data, telephone) will enable you to offer informed support
Proficiency in understanding and explaining business telecom services
Strong verbal and written communication skills in English and Spanish to interact professionally with customers and team members
Ability to build long-term customer relationships and consistently achieve sales targets
Flexibility to work varied schedules, including nights, weekends, and holidays
Empathy and professionalism to handle customer concerns with tact and understanding
Preferred
Sales knowledge of complex services such as Hosted Voice and Cloud Services
Experience with CSG billing software
B2B sales experience in telecommunications or premise-based voice and data products
2+ years of call center experience in customer service and/or phone sales will empower you to excel in retaining business and addressing customer needs
Benefits
Free and discounted Spectrum services like internet, TV, and mobile
Company
Spectrum Business for enterprise
Spectrum Business is a connectivity company designed to meet the unique needs of businesses of all sizes, combined with an unmatched level of customer commitment backing up everything we do.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gunnar Peters
VP, Enterprise Svcs Innovation
Recent News
2025-11-01
Morningstar.com
2025-09-02
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