Altery · 5 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expAltery is a FinTech company reshaping global payments and digital banking. They are seeking an experienced Customer Success Manager to manage key accounts, drive strategic partnerships, and ensure client success through tailored solutions and strong stakeholder relationships.
Debit CardsFinancial ServicesFinTechPaymentsSoftware
Responsibilities
Build strong, trusted relationships with senior and executive-level stakeholders, aligning our solutions with their business goals
Drive account growth by identifying upselling, cross-selling, and service expansion opportunities
Lead clients through smooth onboarding processes, including KYB/KYC compliance, while delivering an outstanding customer experience
Monitor account health, analyze data, and provide actionable insights to maximize retention and minimize churn
Collaborate with internal teams (sales, product, finance, technical) to deliver tailored solutions that create measurable impact
Lead business reviews, develop account strategies, and present performance updates to C-level stakeholders
Qualification
Required
5+ years of experience in Customer Success, Key Account Management, or a similar role within payments, fintech, or financial services
A proven track record of driving revenue growth and managing complex, high-value accounts
Excellent communication and influencing skills, with the ability to engage senior decision-makers
Strong understanding of compliance requirements (KYB/KYC, EU/UK standards) within the payments industry
Fluent in English; proficiency in Italian, German, Spanish, or French will be considered a strong advantage
A commercially driven mindset with a passion for creating long-term value for clients
Preferred
Previous experience in a regulated payments institution is highly desirable
Benefits
Growth Opportunities: Your voice matters — influence our story while advancing your own career.
Flexibility: We listen, adapt, and support flexible working arrangements.
Hybrid or Remote Working: We trust you to deliver results, not count office hours.
Competitive Rewards: Salary, performance-based bonuses, and access to top-tier tools.
Learning & Development: Annual budget for Crypto & FinTech conferences and continuous learning.
Company
Altery
Altery is a fintech firm that offers digital payment and money transfer services to individuals and companies.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Fintechnews Middle East
2025-06-26
Company data provided by crunchbase