Swyft Fiber · 7 hours ago
Customer Sales Specialist
Metairie, LA
Full-time
Hybrid
Entry Level
2+ years expSwyft Fiber is seeking a Customer Sales Specialist who will be the first point of contact for customers, assisting them with inquiries related to internet services. The role involves providing exceptional customer service, troubleshooting issues, and maintaining detailed records to enhance the customer experience.
ISPTelecommunicationsWired Telecommunications
Responsibilities
Handles inbound and outbound customer calls regarding Company products
Provides accurate information and guidance on internet services, plans, and promotions
Troubleshoots and resolves customer issues effectively and efficiently
Documents customer interactions and maintains detailed records in our CRM system
Escalates complex issues to the appropriate departments when necessary
Collaborates with team members to improve service delivery and customer satisfaction
Stays updated on product knowledge, policies, and procedures to assist customers effectively
Strives to achieve individual and team performance goals
Other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Excellent verbal and written communication
Excellent knowledge retention and recall
Strong collaborative skills
Strong problem-solving skills
Customer service orientation
Critical thinking
Active listening
Computer skills and knowledge of relevant software
Preferred
2+ years of related experience preferred
Company
Swyft Fiber
SwyftConnect provides the opportunity of high-speed broadband internet services to underserved communities in Louisiana, Mississippi, and Arkansas.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-10-26Acquired
Company data provided by crunchbase