Mauch Chunk Trust Company · 2 weeks ago
Community Branch Manager
1111 North Street, Jim Thorpe, PA 18229, USA
Full-time
Onsite
Mid, Senior Level
1+ years expMauch Chunk Trust Company is focused on providing banking services and community engagement. The Community Branch Manager is responsible for managing branch activities, driving business development, and ensuring compliance with banking regulations while fostering relationships with customers and community organizations.
BankingCredit CardsFinancial ServicesLendingMortgageWealth Management
Responsibilities
Develop relationships with the Community Office's Top Household Customers that include knowledge of the customer's banking needs and their service expectations, evaluation of the customer's product use to determine optimal product utilization, and development of a calling plan for routine customer contact in conjunction with the Business Bankers
Manage branch business development efforts that include, but are not limited to, in-branch sales, outbound calling, prospect and customer calling with the assigned Business Banker and internal business partners
Promote community relations for the office through representation in community organizations. Join a minimum of two community organizations with an emphasis on organizations where the office's target customers participate in order to expand the manager's opportunities for future business development. Consider taking a leadership role in a community organization
Liaison with Community Office Advisory Board, develops agenda, plans, attends and participates in meetings, and provides information to CAB regarding prospects, products, programs, etc
Develop and maintain significant knowledge of the bank's product offerings with an emphasis on products most needed by the office's target customers and the bank's strategic focus
Is an active member of the office sales team, transacts customer sales and service duties, and is responsible for all inside sales activities
Promotes, models, and is accountable for branch adherence to Bank Customer Service Standards
Assure that the branch is properly staffed and that the employees are adequately trained and coached in product knowledge and selling techniques to meet revenue targets as well as customer service needs/standards
Respond to customer problems that have escalated to the manager's level
Oversee branch overdraft accounts according to policy
Comply with all corporate policies, procedures, and federal regulations,s including BSA/AML and OFAC
Responsible for the full review process of establishing performance expectations (goals), and the completion and delivery of evaluations
Acts as a mentor to Assistant Community Branch Managers I and II
Plays a positive role in the development of growth assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills, ensuring a highly cross-trained staff and succession planning management
Demonstrates knowledge of, and adherence to, EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a working environment free of harassment of any type; builds a diverse workforce and supports affirmative action
Other duties as assigned
Perform functions of a Personal Banker as needed
Perform functions of Assistant Community Manager as needed
Qualification
Required
1-4 years of demonstrated sales, leadership, and supervisory bank experience required
Proficiency in Word, Excel, and Outlook
Knowledge of Federal, State, and Local regulations
Good communication skills and ability to communicate at all levels, both internal and external
Thorough knowledge and understanding of compliance and regulatory requirements
Comprehensive knowledge of the Bank's products and services
Excellent interpersonal skills with the ability to develop working relationships within the department and other Bank locations
Preferred
Completion of PBA Banking School is strongly preferred
Basic knowledge of consumer lending and credit processes preferred
Benefits
Medical
Dental
Vision
401K
STD
LTD
AD&D
Life Insurance
Discretionary Bonus
Company
Mauch Chunk Trust Company
Mauch Chunk Trust Company provides mortgage lending, banking, wealth management, and municipal leasing.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Louise Jenkins
Chief Retail Officer
Company data provided by crunchbase