City of Boston · 21 hours ago
Outdoor Dining & Entertainment Licensing Specialist
Boston, MA
Full-time
Onsite
Entry, Mid Level
2+ years expThe City of Boston is seeking an Outdoor Dining & Entertainment Licensing Specialist to serve as the primary contact for license extension requests and updates related to outdoor dining and entertainment. This role involves managing applications, supporting the Licensing Board, and addressing complaints while collaborating with various departments.
Government
Responsibilities
Manage, review, approve, and conduct follow-up with outdoor dining applicants on behalf of the Licensing Board
Prepare for and support any Licensing Board and/or Entertainment Division hearings associated with outdoor dining requests, including licensed premise extensions, entertainment, and disciplinary hearings
Support Licensees and applicants with application questions and follow-ups
Manage complaints and concerns received by the Licensing Board, Entertainment Division, 311, and the outdoor dining team email, and conduct relevant follow-up
Work with other Licensing staff who process Special One-Day Alcohol applications with service outside
Assist with the processing of One Time Entertainment License and Special/Public Event licenses
Serve as backup entertainment licensing staff at Special/Public Event meetings
Assist with the processing of annual entertainment licenses
Work closely with the Outdoor Dining Program Manager, Restaurant Program Assistant, and Boston Police Licensed Premise Unit on all matters related to outdoor dining
Conduct occasional site visits with the Outdoor Dining team and the Licensed Premise Unit as needed
Assist the Licensing team with all license renewal applications and administrative tasks
Qualification
Required
At least two (2) years of relevant experience in licensing or project management
Strong customer service skills, including rapid and quality follow-through
Strong organizational skills
Ability to lead, strategize, and problem-solve
Demonstrated knowledge of city services and permitting processes
Strong oral and written communication skills
Ability to work weekends and evenings as necessary
Ability to exercise good judgment and focus on detail as required by the job
Preferred
A bachelor's degree in business or public administration, business, marketing, finance, or a related field
Good knowledge of departmental rules and regulations relative to the processing and issuance of licenses pursuant to Massachusetts General Laws Chapter 138 and 140 and the Rules and Regulations of the Alcoholic Beverages and Control Commission
Familiarity with Boston's neighborhoods and direct experience dealing with neighborhood businesses' needs
Bilingual or multilingual proficiency
Excellent computer skills, including Microsoft Office, Google Suite, and experience with other field-related programs/software
Company
City of Boston
City of Boston is a government agency.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.26MKey Investors
Consumer Product Safety Commission
2024-07-02Grant· $0.26M
Leadership Team
Daniel Rothman
Chief Technology Officer
Ashley Groffenberger
Chief Financial Officer
Recent News
HousingWire.com
2026-01-22
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