Amherst · 21 hours ago
Manager, Maintenance
Tampa, FL
Full-time
Onsite
Mid, Senior Level
5+ years expMain Street Renewal is one of the largest providers of single-family rental homes across the country. The Maintenance Manager is responsible for supervising a team of maintenance technicians, ensuring timely repairs and a high-quality move-in experience for residents.
FinanceLeasingReal Estate Investment
Responsibilities
Review the calendar each day for assigned work orders to be completed. Ensure all requested repair information is gathered, all appropriate supplies are available, and all team members are managing scheduled daily
Manage the market’s Brand Reputation. Soliciting online review after work has been completed in occupied homes
Reviewing urgency and details of open work orders brought to ensure residents and assets are promptly tended to
Ensure all team members and supervisor are assigned and complete a minimum of five work orders per day
Ensure all team members and own work orders are closed out timely (while at the home) and address any outliers
Schedule daily tasks and communicate with residents on expected arrival times
Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope
Responsible for ensuring all technicians are documenting all completed work by taking before and after photos
Manage, coach, train, guide and hold accountable all team members (Maintenance Technician I Maintenance tech II and Lead) to ensure success of overall team/branch – supervise team goals and productivity
Communicate with the Austin Support Center and the Maintenance Technician Supervisor, Manager or Area Manager regarding the status of open work orders and notifying if SLA agreements/time frames noted in the company policies and procedures will not be met
Onboard new Technicians and train existing Technicians to improve skills and productivity
Track supplies and tool usage for restocking and servicing
Perform rekeying of properties as well as other specific repair and/or securing work directly in the pursuit of successful property condition management
An appreciation of a great move in experience and performing exceptional pre move in audits/repairs prior to a new move in
Oversee the customer service policy and procedures by managing the following: scheduling of in-house maintenance techs and reputation management, etc
Assist managers and departmental partners with any escalated issues by researching, problem-solving and customer service skills
A wide-ranging knowledge of plumbing, electrical and carpentry work with the expectation of development and growth; if certified in one trade or more, the ability to perform work internally utilizing knowledge of systems
Provide exceptional customer service to MS Renewal residents
Provide assistance and resources to peers as needed
Maintain excellent vendor relations
Maintain and understand fundamental knowledge of the business
Ability and willingness to learn all aspects of the Maintenance manager position and be willing to grow and develop to the next level within the company, Maintenance Regional Manager
Other duties as assigned
Qualification
Required
Bachelor's degree preferred or a minimum of 3-5 years as a Supervisor with an emphasis on maintenance and customer service
Supervisory/Management experience with a minimum of three direct reports
5+ years prior maintenance experience; minimum of 3-year in maintenance with single-family or multi-family property management company
Comfortable and knowledgeable with technology and systems with the expectation to continue to learn, adapt and grow; ability to train on all systems
Knowledge of electrical, plumbing, carpentry, lock key, and general household repairs
Hold one or more certifications in HVAC, Electrical or Plumbing
Proficient with Microsoft Office, including Outlook, Excel, and Word; as well as project and tenant management systems
Knowledge of health and safety rules and regulations, as well as applicable local, state, and federal laws by maintaining proficient knowledge of all applicable rules, laws and regulations
Servant Leadership mentality
Excellent communication and written skills
Excellent organizational and customer service/satisfaction philosophy
Valid driver's license and be at least 21 years old
Must be able to multi-task in a fast paced environment
Benefits
A competitive compensation package, annual bonus, 401k match
Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
Employer-paid benefits (medical, dental, vision, health savings account)
Professional career development and reimbursement
Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
Backup childcare offered through Bright Horizons
Company
Amherst
Amherst is a real estate company that offers residential, commercial properties, portfolio development, and mortgage backed securities.
1001-5000 employees
H1B Sponsorship
Amherst has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (4)
2022 (6)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Koch Real Estate Investments
2025-11-05Private Equity
Leadership Team
Evan Levy
Vice Chairman
Recent News
2025-12-17
The Real Deal
2025-07-28
Company data provided by crunchbase