United Community · 1 day ago
Quality Control Specialist II
Greenville, SC
Full-time
Onsite
Mid Level
$39K/yr - $58K/yr
3+ years expUnited Community is seeking a Quality Control Specialist II who will be responsible for reviewing loan operations processes through Quality Control (QC) workflow queues to ensure accuracy, efficiency, and compliance. The role involves identifying errors, documenting findings, and maintaining training and procedural documentation while providing excellent service to clients.
Banking
Responsibilities
Conduct quality control reviews across loan operations, including loan origination, underwriting, document processing, flood, and related activities
Test and evaluate the effectiveness of existing processes by reviewing documentation, analyzing data, and performing sample checks
Identify errors, deficiencies, or control weaknesses and document findings and recommendations
Compile and assist with daily and weekly QC reporting
Maintain documentation for QC processes, results, and procedural updates
Address and follow processes related to credit reporting disputes and out‑of‑cycle updates to Credit Reporting Agencies
Adhere to all corporate and Loan Operations policies and procedures
Provide world‑class service to internal and external clients with professionalism and urgency
Meet service level agreements (SLAs) and manage multiple priorities effectively
Qualification
Required
Associate's degree in Finance, Accounting, Business Administration, or a related field
Minimum of three years of experience in Quality Control, Quality Assurance, or a related role
Knowledge of federal and state banking regulations
Proficiency in Microsoft Outlook, Word, and Excel
Excellent written and verbal communication skills
Strong organizational, time‑management, and problem‑solving skills
Ability to think critically and work with limited guidance
Must be able to pass a criminal background & credit check
This is a full-time, non-remote position
Company
United Community
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DeVan Ard
CEO
J Scott Preston
Division CEO United Community Bank
Company data provided by crunchbase