Blackhawk Community Credit Union · 22 hours ago
Knowledge Analyst
Janesville, WI, US
Full-time
Onsite
Entry, Mid Level
$55K/yr - $68K/yr
2+ years expBlackhawk Community Credit Union is seeking a Knowledge Analyst to play a crucial role in managing and optimizing organizational knowledge assets. The ideal candidate will gather, organize, and standardize operating procedures while facilitating knowledge sharing and ensuring effective decision-making and innovation.
Credit CardsFinancial Services
Responsibilities
Promote KM approaches to potential participants and stakeholders
Collect, analyze, and interpret data from various internal and external sources to identify trends, insights, and opportunities
Maintain knowledge management systems, repositories, and databases to facilitate efficient information sharing
Identify knowledge gaps and collaborate with subject matter experts to capture and document critical knowledge, best practices, and lessons learned
Design and implement knowledge sharing strategies
Design and implement knowledge documentation, including procedure documents, training materials, FAQs, and guides for employees
Ensure the accuracy, relevance, and timeliness of information distributed throughout the organization
Support project teams by providing research, analysis, and recommendations based on available knowledge assets. Identify opportunities for updates to existing documentation
Monitor and evaluate the effectiveness of knowledge management initiatives and report progress and recommended improvements
Support change management activities related to process improvements
Participate in Kaizen workshops and other process improvement initiatives and activities
Stay updated on industry trends, emerging technologies, and best practices in knowledge management
Follows Processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA) Anti-Money Laundering (AML), and Combating the Financing of Terrorism (CFT). Complete required, annual BSA/AML/CFT training to ensure you understand your responsibilities that apply to BSA/AML/CFT, including:
Prohibited Account Types
SARs (Suspicious Activity Report)
OFAC (Office of Foreign Assets Control)
Monetary Instruments
Record Retention
Other duties as assigned
Qualification
Required
Bachelor's degree in Information Management, Business Administration, Library Science, or a related field; or equivalent level of knowledge, skills, and abilities typically acquired through work experience
2+ experience in knowledge management, research analysis, or a similar analytical role preferred
Strong analytical and problem-solving skills with the ability to synthesize complex information
Excellent written and verbal communication skills, including technical writing
Strategy-minded in terms of organizational culture, behavior, business processes, & tools
Proficiency in knowledge management software and collaboration tools preferred
General enthusiasm for knowledge sharing, transfer, and continuous improvement
Attention to detail and commitment to data accuracy
Ability to work both independently and collaboratively in a team environment
Preferred
Attention to detail and organizational skills
Ability to manage multiple projects and priorities simultaneously
Stakeholder engagement and relationship-building skills
Adaptability to changing business needs and environments
Proactive approach to identifying and solving process-related issues
Familiarity with data visualization tools and techniques
Understanding of change management principles
Experience working with KM frameworks (i.e. APQC)
Company
Blackhawk Community Credit Union
Blackhawk Community Credit Union is a member-owned financial services organization.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Wohlers
EVP CFO
Lindsey DeBartelo
Chief Operating Officer
Company data provided by crunchbase