Tidal Financial Group · 13 hours ago
VP of Launch Operations
United States
Full-time
Remote
Mid, Senior Level
5+ years expTidal Financial Group is a leading ETF investment technology platform dedicated to creating, operating, and growing ETFs. The Vice President of Launch Operations is responsible for leading the end-to-end operational execution of ETF launches, ensuring timely and accurate delivery while providing a best-in-class client experience.
Asset ManagementBusiness DevelopmentConsultingFinancial ServicesFinTechMarketing
Responsibilities
Own and manage complex, overlapping ETF launch timelines, ensuring all regulatory and operational deadlines are met across a high volume of active launches
Develop, maintain, and continuously refine detailed project plans, milestones, and launch documentation, clearly communicating requirements and expectations to all stakeholders
Coordinate seamlessly with internal teams, as well as external partners such as custodians, administrators, exchanges, and other vendors
Drive meeting cadence across multiple workstreams; set agendas, lead discussions, document decisions, track action items, and ensure timely follow-through in coordination with the Client Success Manager
Ensure all internal and external setup requirements are completed accurately and efficiently prior to launch, proactively identifying gaps before they become blockers
Serve as the primary client-facing leader in coordination with the Client Success Manager for launch operations, confidently managing real-time communications and navigating complex or time-sensitive inquiries
Lead client kickoff calls and ongoing internal and external working sessions, aligning all parties on scope, timelines, responsibilities, and next steps
Clearly articulate the ETF launch process to clients, adjusting communication style and level of detail to meet varying levels of sophistication
Act as a trusted advisor to clients throughout the launch lifecycle, building durable relationships and reinforcing confidence in execution
Escalate issues thoughtfully and decisively when required, balancing urgency with clarity and professionalism
Build and maintain strong, trusted relationships with strategic partners and third-party service providers, including administrators, custodians, exchanges, and other key vendors, ensuring alignment, accountability, and seamless execution throughout the launch process
Maintain comprehensive launch documentation, operational checklists, and supporting materials across all active projects
Compile, validate, and coordinate fund data across internal teams and external service providers to ensure accuracy and readiness
Act as a central point of contact for ETF launch status, updates, and inquiries for both internal stakeholders and external partners
Prepare clear, concise progress reports and executive-level status updates for senior management
Anticipate and identify operational risks, bottlenecks, or dependencies that could impact launch timelines or quality
Troubleshoot and resolve issues quickly as they arise, maintaining momentum across parallel launches
Continuously assess and enhance launch workflows, controls, and documentation to reduce risk, improve scalability, and support the evolution of a best-in-class onboarding and launch platform
Bring structure to ambiguity, flexing priorities and resources as client needs, market conditions, or regulatory requirements evolve
Qualification
Required
Bachelor's degree in Finance, Business Administration, Economics, or a related field
5-7 years of experience in project coordination, operations, or a similar role in financial services
Exposure to ETFs, mutual funds, or investment company operations
Exceptional organizational skills and attention to detail, with the ability to manage a high volume of concurrent ETF launches
Proven ability to prioritize, adapt, and deliver results in a fast-paced, deadline-driven environment
Strong understanding of ETF operational workflows and cross-functional dependencies
Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with project management tools preferred
Excellent written and verbal communication skills, with the ability to engage effectively with senior stakeholders, clients, and cross-functional teams
Strong relationship-building skills and the ability to lead calmly and decisively under pressure
Company
Tidal Financial Group
Tidal Financial Group (Tidal) is a leading ETF investment and technology platform facilitating the creation, operation and growth of ETFs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$32MKey Investors
Insignia Capital GroupFTV Capital
2025-09-03Private Equity
2022-10-06Private Equity· $32M
2019-01-01Series Unknown
Leadership Team
Eric Falkeis
Co-Founder and Chief Executive Officer
Guillermo Trias
CEO & Co-Founder at Tidal Financial Group | ETFs (Exchange Traded Funds)
Recent News
2026-01-03
2025-12-03
Company data provided by crunchbase