TRUE Community Credit Union · 10 hours ago
Remote Experience Specialist
United States
Full-time
Remote
Entry Level
$19.35/hr - $22.76/hr
1+ years expTRUE Community Credit Union is dedicated to creating a positive impact through exceptional service. As a Remote Experience Specialist, you will be the first point of contact for members, assisting them through various remote channels and promoting financial well-being.
BankingCreditFinancial ServicesMicro Lending
Responsibilities
Provide real-time assistance via phone, chat, email, and interactive teller machines (ITMs), ensuring members feel heard, valued, and supported
Approach every interaction with empathy, professionalism, and patience while maintaining accuracy and urgency
Listen actively to understand member needs, resolve inquiries on the first contact whenever possible, and educate members on digital services and financial solutions
Process deposits, withdrawals, transfers, and loan payments through ITMs, ensuring accuracy and security
Help members navigate new technologies confidently, addressing concerns and promoting benefits
Identify opportunities to improve members' financial well-being through tailored product recommendations
Work closely with team members and other departments, share feedback, and engage in ongoing training and development
Qualification
Required
High school diploma or GED
1–2 years of customer service experience
Strong communication and problem-solving abilities
Comfort with technology and ability to navigate multiple systems simultaneously
Basic personal finance knowledge
Preferred
Financial institution experience
Bi-lingual
Benefits
Benchmark-setting medical benefits; dental and vision benefits
401k AND employer-funded defined contribution pension plan
Generous time off, paid holidays, and paid time for your birthday, inclusion time to celebrate cultural and religious holidays that matter most to you, and volunteer time to stay rooted in the work outside of work that refills your well
TRUE Cares Paid Family Leave which provides qualifying employees with up to 200 hours of paid time for birth, bonding, adoption, foster care placement, and end-of-life care for qualifying family members
Annual bonus reward program
Company-paid short-term disability, long-term disability, and employee life insurance
Tuition reimbursement
Gym membership reimbursement
Ongoing professional development investments
Company
TRUE Community Credit Union
True Community Credit Union provides savings account, real estate loans, debit cards, micro-lending, and digital banking services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Janet Thompson
Executive Vice President, Chief Integration Officer
Heather Colonius
Chief Member Experience Officer
Recent News
Crain's Detroit Business
2024-02-18
Credit Union Times
2023-12-26
JTV Jackson
2023-12-26
Company data provided by crunchbase