Desktop Support Specialist jobs in United States
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CAI · 14 hours ago

Desktop Support Specialist

positionIndianapolis, IN
timeContract
remoteHybrid
seniorityMid Level
money$23.35/hr - $23.35/hr
date4+ years exp

CAI is a global technology services firm with over 8,500 associates, seeking a motivated Desktop Support Specialist. The role focuses on providing exceptional customer service to healthcare stakeholders while ensuring accurate data entry and resolving system inquiries.

ConsultingSoftware
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Work & Life Balance
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H1B Sponsor Likelynote

Responsibilities

Respond to inquiries from healthcare providers, public health agencies, and internal users regarding system functionality
Investigate and resolve duplicate patient records and incorrect merges in the immunization information system
Utilize data tools and matching algorithms to identify and correct data integrity issues
Document all support interactions in the ticketing system and maintain accurate logs
Provide guidance to users on best practices for data entry and record management
Assist in testing system updates and enhancements

Qualification

Helpdesk experienceImmunization information systemsDeduplication toolsTicketing systemsMicrosoft Office SuiteAnalytical abilitiesHIPAA understandingCommunication skillsProblem-solving abilities

Required

4.5+ years of experience in a helpdesk or healthcare support role
Familiarity with immunization information systems
Proficiency with deduplication tools, data matching, or record linkage techniques
Excellent communication and customer service skills
Hands-on experience with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
Strong analytical and problem-solving abilities

Preferred

Experience working with state or local public health departments
Understanding of HIPAA and data privacy regulations

Benefits

Medical, dental, and vision insurance
401k retirement account access
Paid sick leave
Other paid time off

Company

CAI

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
dateFounded in 1981
location
Allentown, Pennsylvania, USA
people-size5001-10000 employees
web-link
http://www.compaid.com

H1B Sponsorship

CAI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)

Funding

Current Stage
Late Stage

Leadership Team

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Tom Salvaggio
President and CEO
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Tony Salvaggio
Founder and CEO
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Recent News

Computer Aid, Inc. (CAI)
CAI Achieves SOC 2 Type II Certification, Strengthening Trust of Data Management
2025-09-19
Company data provided by crunchbase