Lead Services Specialist - Customer Order and Fulfillment jobs in United States
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GE Aerospace · 5 hours ago

Lead Services Specialist - Customer Order and Fulfillment

positionClearwater
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

GE Aerospace is a provider of engineering and MRO services to commercial and military customers. The Lead Services Specialist will manage planning and execution processes, transactions, and material in support of site operations and customer contracts, ensuring alignment with customer and company objectives.

AerospaceCommercialManufacturing
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Facilitate order intake, input data into internal systems, connect to customer portals/systems and support forecasting, billing, and collection activities
Interface with external customers on all matters concerning order administration and contract administration, ensuring that both Customer and GE objectives are met
Work in conjunction with Operations to service and manage order processing/entry and resolution of issues, including repair orders and/or new orders, and Customer portal alignment/maintenance
Manage all aspects of the Fulfillment process, including financial, contractual, export, and legal relations with Customer and within GE systems
Monitor special programs and coordinate both internally and externally
Conduct periodic provisioning and program reviews with Customer
Respond to Customer inquiries on the processing of orders, acknowledgements, purchase order amendments, and contract modification
Clearly define and communicate problems as perceived by Customer
Maintain complete and current knowledge of GE product, including future use and needs of Customer
Screen and analyze Customer order practices looking for trends and unusual order practices

Qualification

Customer service experienceFulfillment operations experienceAerospace contracts knowledgeOracle ERP experienceMicrosoft Office proficiencyProgram planningExecutionOralProblem analysisResolutionAttention to detailWritten communicationTeam player

Required

Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 7 years of experience in customer service and/or fulfillment)
Minimum of 3 years of experience in customer service and/or fulfillment

Preferred

5+ years of experience in customer service and/or fulfillment operations
Understanding of aerospace contracts, administration, and flow down
Experience with Oracle or other ERP systems
Strong computer skills (Microsoft Office, Excel, Power Point), including data manipulation
Attention to detail
Ability to document, plan, market, and execute programs
Strong oral and written communication skills
Strong team player with experience integrating across various organizations
Self-motivated individual with proven ability to handle multiple tasks in a high stress situation
Demonstrated ability to analyze and resolve problems

Benefits

Professional development
Challenging careers
Competitive compensation

Company

GE Aerospace

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GE Aerospace is a provider of jet and turboprop engines, as well as integrated systems.
dateFounded in 1892
location
Cincinnati, Ohio, USA
people-size10001+ employees
web-link
https://www.geaerospace.com

Funding

Current Stage
Public Company
Total Funding
$2.01B
Key Investors
JobsOhioUS Department of EnergyAir Force Research Laboratory
2025-07-22Post Ipo Debt· $2B
2025-01-10Grant· $9M
2024-04-02IPO

Leadership Team

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Amy Gowder
President and CEO Defense and Systems
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H. Lawrence Culp
Chairman & CEO, GE Aerospace
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Recent News

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2026-01-24
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Company data provided by crunchbase