Customer Success Support Lead jobs in United States
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QCSS Health · 1 day ago

Customer Success Support Lead

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$70K/yr - $80K/yr
date3+ years exp

QCSS Health is focused on improving healthcare outcomes for vulnerable populations through innovative solutions. They are seeking a Customer Success Support Lead to provide technical assistance and support to healthcare clients, ensuring timely resolution of issues and maintaining high standards of customer service.

Health CareInformation TechnologySoftware

Responsibilities

Develop strong knowledge of our Healthcare SaaS Solutions
Serve as the first point of contact for customers seeking technical assistance
Respond to all helpdesk and Knowledge Center support inquiries
Diagnose customer issues with probing questions, reports, and cross-functional department collaboration
Document customer interactions, details of inquiries, complaints, comments, actions taken, and resolutions in Jira
Provide customer support via email, video meetings, or over the phone and walk customers through the resolution process and next steps
Provide a timely first response and resolution of issues with accurate information for end users to meet contractual health plan SLAs
Provide product report suggestions to support customer inquiries
Provide information about QCSS products and services
Lead the daily Help Desk Stand-Up Meeting
Participate in maintaining and improving helpdesk standard operating procedures

Qualification

SaaS experienceHelp Desk experienceJira proficiencyMicrosoft ExcelMicrosoft PowerPointMicrosoft WordEnergetic attitudeDetail orientedCommunicationSelf-starterWork ethic

Required

3 - 5 years working for a SaaS company
3 - 5 years proven work experience as a Help Desk Associate/ Lead or other technical customer support role
Detail oriented, self-starter with a desire to learn and take on new responsibilities
An energetic, friendly, knowledgeable and optimistic attitude
A strong work ethic and willingness to learn
Excellent written and oral communication skills
Proficiency in Jira, Microsoft Excel, PowerPoint, and Word

Company

QCSS Health

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At QCSS Health, we are laser-focused on simplifying the complexities of MLTSS service delivery through innovative, data-driven solutions that result in greater cost-efficiencies, more equitable access to care, and improved health outcomes.
dateFounded in 2014
location
Cambridge, Massachusetts, USA
people-size11-50 employees
web-link
https://www.qcsshealth.com/

Funding

Current Stage
Early Stage

Leadership Team

M
Mark Gadzik
Director Of Information Technology
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Recent News

Leading HIM & Coding Vendors Driving Breakthrough Innovation, Setting the Pace for Industry Transformation, Reports Black Book Survey
2024-10-28
Company data provided by crunchbase