Lightedge · 23 hours ago
Dedicated Facilities Technician (Night Shift)
Kansas City, Missouri
Full-time
Onsite
New Grad, Entry LevelLightEdge Solutions is developing IT solutions to propel businesses forward over the next decade. The Dedicated Facilities Technician is responsible for managing customer requests, providing critical infrastructure support, and ensuring operational efficiencies in a data center environment.
Cloud ManagementInformation TechnologyInternetWireless
Responsibilities
Engage with customers on the phone and ticketing system to identify incident category and route escalations to the appropriate technical resource or team
Proactively triage, monitor, close, and report alerts for customers and internal environments
Monitor backup reports to ensure consistent delivery of service
Accurately and professionally document all communication with customers
Assist with installing servers and networking equipment into racks with associated network cabling
Receive and document incoming shipments
Respond to and resolve alarm events affecting infrastructure and services
Follow established Change Control processes; review and follow MOPs for Change activities
Support on-site Data Center activities such as badge creation, cable tracing, and assisting engineers with hands-on troubleshooting during escalations
Works with clients to resolve cabinet/cage infrastructure issues and power utilization
Ensure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent
Empathetic customer service mindset and attitude
Superior sense of urgency and customer sentiment
Excellent written and verbal communication skills
Enjoys teamwork and collaboration
Must have excellent problem-solving skills and the ability to prioritize
Possess the ability to comprehend and execute documented escalation procedures
Experience fabricating and running network cables
Ability to work in controlled environments and handle physical tasks such as lifting hardware
Basic understanding of computer and IT functions
Company
Lightedge
Lightedge delivers technology solutions that bring the operational benefits of the public cloud to enterprise IT workloads.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$5M2021-09-01Acquired
2004-04-23Private Equity· $5M
Leadership Team
Amy Spyksma
Sr. Director of Partner Development
Jeff Lucich
Partner Success Director
Recent News
2024-05-24
Company data provided by crunchbase