Valin Corporation · 10 hours ago
Customer Service Representative - Filtration
VLN Santa Ana, CA
Full-time
Onsite
Entry Level
$24/hr - $28/hr
1+ years expValin Corporation is a leading distributor of process heat technologies seeking a Customer Service Representative - Filtration. This role serves as a primary technical expert, providing training, troubleshooting, and technical support while collaborating with customers to develop solutions and business proposals for filtration products.
EnergyIndustrial AutomationNatural Resources
Responsibilities
Interacts with customers; gives information in response to inquiries about accounts, products, and services
Takes care of and settles customer complaints, special orders, or returns via phone or mail
Answers customers' questions regarding product or service and operation or maintenance
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
Talks with customers by phone or in person to ensure the best service possible
Interviews customers to obtain information and explain available services
Investigates and corrects errors, following customer and company records
Adjusts complaints concerning billing or services rendered
Refers complaints of product or service failure to appropriate departments for investigation
Coordinates customers' service needs with other departments as required to ensure premium customer service
May solicit sale of new or additional services or products
Make suggestions and recommendations for improvement for better ways to service customers and increase sales
Bring to the attention of the Customer Service Manager and Outside Sales any major shifts in the customers buying habits
Communicate sales opportunities to outside sales and management
Work alongside Outside Sales with possible leads obtained through quote follow ups
Qualification
Required
High school diploma or GED required
Proficient in MS Applications
Superior interpersonal and customer service skills
Strong ability to organize and prioritize workload, and to meet deadlines
Strong analytical, design and problem-solving skills
Ability to adapt to changing priorities in a fast-paced environment
Must have a structured and organized work approach
Preferred
Bachelor's degree in business, engineering, or related field preferred
Experience with CRM preferred: Dynamics 365 a plus
Prefer 1-2 years' experience in filtration products and service offerings and/or sales support of technical industrial products
Familiarity of Prophet 21 ERP platform a plus
Company
Valin Corporation
Based in San Jose, Calif., Valin Corporation, one of Inc.’s 500/5000 Fastest Growing Companies is the leading technical solutions provider
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anne Osterkamp
Executive Assistant to the CEO and President
Recent News
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