accesso · 18 hours ago
Program Manager - Carowinds
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
2+ years expaccesso is dedicated to improving the guest experience with technology, and they are seeking a Program Manager to support the day-to-day operations of the virtual queuing program at Carowinds Amusement Park. The role involves collaborating with park leadership and team members to enhance guest experiences while driving revenue through premium services.
E-CommerceMobileTicketing
Responsibilities
Serve as a key liaison with Carowinds department managers and park partners, meeting regularly to coordinate operations, share updates, and enhance the guest experience
Lead and assist with training sessions on virtual queue systems, sales strategies, and operational best practices
Actively engage with guests, monitor and manage queues, and resolve operational issues in real time
Collaborate with the marketing team to drive in-park revenue through creative promotional initiatives
Oversee and update digital content across the Queueing website and mobile app to ensure accurate, guest-friendly information
Analyze metrics, guest feedback, and operational data to prepare reports, resolve technical issues, improve efficiency and the guest experience
Collaborate with park leadership to support proper staffing and deliver seamless day-to-day operations
Provide hands-on, first-line technical support and manage hardware inventory
Support the rollout of system upgrades and new virtual queuing enhancements that elevate the guest experience
Take ownership of escalated guest concerns, including refunds and compensation, ensuring positive resolutions aligned with company policies
Perform other tasks and responsibilities as needed to support operations
Qualification
Required
Minimum of two (2) years of management experience in the amusement/theme park or operations management industry
Strong communication, leadership, and team management skills
Ability to manage technology systems and provide basic technical support as needed
Excellent problem-solving abilities with a strong focus on guest service
Availability to work weekends and holidays is required; extended hours may be necessary based on operational demands
Must have reliable transportation and flexible scheduling. This role requires working on holidays, weekends and high-volume days. Schedule varies to meet business and client needs
This role involves physical activity such as bending, lifting, climbing and walking, with the ability to stand or move for extended periods of time, and lift items up to 25 pounds
Preferred
Theme park/attractions industry experience
Company
accesso
Accesso provides queuing and ticketing technology solutions to theme parks and attractions that delivers revenue generating results.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-04-24IPO
Leadership Team
Steve Brown
Chief Executive Officer
Fern MacDonald
Chief Financial Officer
Recent News
2026-01-22
The Orlando Sentinel
2026-01-04
2025-09-22
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