SwiftX · 5 days ago
Junior Operations Specialist - Data & DSP Management
Ontario, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrSwiftX is seeking a detail-oriented and analytical Junior Logistics Operations Specialist to support DSP management and operational performance analysis. This role combines DSP operational coordination with data-driven analysis, focusing on improving operational efficiency and service quality through data analysis and KPI monitoring.
Transportation/Trucking/Railroad
Responsibilities
Logistics Data Analysis & KPI Monitoring
Use Python (Pandas, data processing libraries) to analyze delivery performance, route efficiency, cost data, and service quality metrics
Build and maintain KPI dashboards using advanced Excel (Pivot Tables, Power Query, dynamic models)
Monitor key performance indicators including on-time rate, delivery success rate, exception rate, complaint rate, and unit cost
Identify operational inefficiencies through data analysis and support root cause investigations
Provide data-driven recommendations to optimize routing efficiency, labor productivity, and capacity utilization
Maintain DSP partner records including contracts, insurance, deposits, and compliance documentation
Track DSP performance metrics and flag risks related to SLA breaches or service quality issues
Assist with DSP onboarding, renewal, and exit processes
Support DSP system access management and compliance verification
Coordinate with Operations, Finance, and Warehouse teams to resolve DSP-related operational issues
Prepare daily, weekly, and monthly operational reports
Automate recurring reports using Python or advanced Excel tools
Support continuous improvement initiatives by analyzing trends and proposing process enhancements
Maintain SOP documentation and KPI tracking templates
Perform ad hoc analysis and support other operational tasks as assigned by management
Qualification
Required
Bachelor's degree in Supply Chain, Data Analytics, Business, or related field
Advanced Excel skills (complex formulas, Pivot Tables, Power Query; VBA a plus)
Strong Python skills for data analysis (Pandas required)
Ability to analyze operational data and translate findings into actionable insights
Strong attention to detail and problem-solving skills
Effective cross-functional communication skills
Preferred
Experience in logistics or last-mile delivery operations
Basic knowledge of SQL or BI tools
Understanding of KPI frameworks and operational performance metrics
Interest in operational optimization and data-driven decision making
Benefits
7 PTO days
5 Paid Sick Leave Days
6 Paid Holidays
401K 100% Matching up to 2%
50% Medical insurance, 100% Dental and Vision Insurance
Company
SwiftX
Founded in May 2025, SwiftX embarked on a clear mission: to create a next-generation express delivery service for the U.S. e-commerce market.
Founded in 2025
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase