Manatee County Government, Work That Matters · 1 day ago
Customer Service Representative I Transit
Bradenton, FL
Full-time
Onsite
Entry Level
$17.36/hr - $21.70/hr
2+ years expManatee County Government is dedicated to providing essential services to the community, and they are seeking a Customer Service Representative I Transit. This role involves performing entry-level customer service and customer accounting functions, primarily focused on enhancing team performance and achieving customer satisfaction.
AssociationCommunitiesGovernmentNon Profit
Responsibilities
Assists with Para-Transit scheduling and coordination
Indexes and files correspondence, reports, cards, records and other related materials, in accordance with established policies and procedures
Receives and dispenses information by telephone, letter, or by direct contact with the public; explains departmental programs and policies in a positive and courteous manner
Processes telephone requests for both registration and appointments for the Para-Transit system
Screens applicants to determine eligibility needs based on established criteria
Makes referrals to related human services agencies for assistance as individual needs dictate
Verifies invoices and other related billing procedures
Prepares and maintains computerized reports and files
Attends transit-related training as directed by management
Communicates clearly, effectively and tactfully, orally via telephone, and in writing; may communicate with drivers via radio
Acts as the Emergency Operations Center Special Needs Representative
Assist with Paratransit scheduling and coordination, Transit/Trolley route information and schedules, and serving customers at Transit Station and transfer points
Performs other related work (including weather or other extreme emergency duties) as required
Managing the front desk by answering complaint phone lines, greeting and directing visitors, and controlling access to the parking lot
Receiving and distributing deliveries from Amazon, UPS, FedEx, USPS, and interoffice mail
Delivering mail and packages to Transit staff in a timely manner
Lifting and transporting equipment or supplies up to 25 pounds independently and up to 50 pounds with assistance
Scheduling and coordinating appointments and meetings for management
Attending meetings to take minutes and track follow-up actions, as requested
Maintaining division and/or section calendars
Coordinating candidate interviews, including scheduling, greeting, and processing necessary documentation
Assisting with transit-related tasks such as providing route information, conducting client surveys, and logging complaints
Qualification
Required
High school graduate/equivalent
Minimum Of Two (2) Years Clerical Customer Service-oriented Experience
Knowledge of, or ability to quickly learn, the street system and geography of Manatee County
Skill in computer operations, including pertinent software applications (i.e., MS Word, Excel, Access) and a specialized Transit Customer Service system (training provided)
Preferred
Prior experience in a customer service call or support center environment highly desired
Benefits
Employee Assistance Program (EAP): • ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
Five (5) free visits annually for employees and covered family members.
Wellness/Health Coaches (5 Free per year)
On-site Fitness Centers for you and your dependents with 24/7 access
Personal Training (5 Free per year)
Pharmacy Technician
Group Fitness Classes
Musculoskeletal Physical Therapy Management
Diabetes Care Program
Registered Dietician (5 Free per year)
Massages with licensed therapist (small copay)
Workers’ Compensation
Training/Seminars
Premium Pay Differentials/Career Ladders
Government employee discounts at many retailers and attractions
Access to Manatee County Library Services (books, digital services, tools, museum passes).
12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
Three (3) Personal Holidays
Personal Sick Leave
Family Sick Leave
Sick Leave Bank (Donated Hours)
Professional Medical Appointment Leave
Bereavement Leave
Military Leave
Military Training Leave
FMLA
Vacation Award: Applies to employees regularly scheduled to work 8 hours per day/40 hours per week.
Award-winning Health Plan with deductibles as low as $0.
Dental Insurance
Vision Insurance
Prescription Insurance
Life Insurance (6 times salary at low cost)
Long-term and Short-term Disability Insurance
Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
457b Tax Deferred and ROTH account options through Voya.
FRS Webinars
Free financial guidance with licensed, non-commissioned financial planner
Professional Leadership Programs
Instructor-Led and eLearning Training
Career Counseling
Toastmasters
Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance)
Employee Recognition Programs with monetary and time-off awards
Tuition Reimbursement eligible after six (6) months of Public Service, including GED reimbursement.
Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
Public Service Loan Forgiveness (PSLF)
Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.
Company
Manatee County Government, Work That Matters
Manatee County Government has made quality customer service to you, our customers – Manatee residents, business owners and visitors – our top priority.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase