Ophelia · 7 hours ago
Billing Supervisor
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expOphelia is a venture-backed healthcare startup focused on helping individuals with opioid use disorder by providing FDA-approved medication and clinical care through a telehealth platform. They are seeking a Billing Supervisor to lead a billing and financial counseling team, ensuring operational excellence and fostering a culture of high performance and professional growth.
Health CareHome Health CarePharmaceuticalTherapeutics
Responsibilities
Empower Experts: Lead and mentor a knowledgeable team of Billing and Financial Counseling professionals, fostering a culture of mutual respect and high-level collaboration
Professional Growth: Partner with team members on individualized development plans, offering the coaching and support needed to navigate a rapidly scaling environment
Unified Alignment: Establish clear, consistent expectations for performance and communication, ensuring the team is synced on goals and outcomes
Resilience & Depth: Champion cross-training and knowledge-sharing initiatives that leverage the team’s existing expertise to ensure long-term stability
Effective Communication: Serve as a transparent leader who can navigate complex organizational changes and facilitate productive, open dialogue
End-to-End Oversight: Manage the full lifecycle of billing, collections, and eligibility verification to ensure accuracy and timely claims processing
Data-Driven Insights: Monitor denial trends and underpayments to identify root causes; collaborate with the team to implement sophisticated, long-term solutions
System & Regulatory Stewardship: Maintain the integrity of our billing software, ensuring it reflects current reimbursement rates, codes, and compliance requirements
Reporting: Deliver comprehensive month-end insights to leadership, highlighting team successes and operational health
SOP Evolution: Update and own Standard Operating Procedures (SOPs) in partnership with the team to ensure our workflows remain efficient and scalable
Strategic Escalation: Act as a resource for the team on complex insurance issues and patient collections, providing solution-oriented support
Resource Coordination: Monitor workloads and staffing coverage to ensure a balanced, sustainable pace for the team during high-volume periods
Qualification
Required
Minimum of 5 years of experience in medical billing and collections
2+ years of experience in supervisory roles
Dedicated leader who can inspire and empower a team, driving measurable outcomes and individual growth
Expertise in handling medical denials, payer issues, and reimbursement rates
Proficient in billing software and insurance portals, with the ability to manage staff access and ensure technical tools are used effectively
Experienced in coordinating month-end close processes, including the accurate processing of write-offs and financial reporting
Excellent organizational and time-management skills to oversee multiple tasks and meet deadlines
Ability to handle escalations and internal discussions with a calm, solution-oriented approach
Comfortable in a growing company; able to help a team stay organized and effective during periods of change
Preferred
Knowledge of Substance Abuse
Telehealth and healthcare billing processes
Benefits
Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
10 company holidays
Work From Home Stipend
401k Contribution Platform
Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
Company
Ophelia
Ophelia offers medication and support for quitting opioids.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$67.7MKey Investors
Tiger Global ManagementMenlo Ventures
2021-12-14Series B· $50M
2021-04-22Series A· $15M
2020-05-12Seed· $2.7M
Leadership Team
Zack Gray
Co-Founder & CEO
Lon Binder
Chief Technology Officer
Recent News
MenloVentures
2025-12-31
Behavioral Health Business
2025-01-16
Modern Healthcare
2025-01-16
Company data provided by crunchbase