PPG · 9 hours ago
Customer Service Manager, US & Canada
Strongsville, OH
Full-time
Onsite
Senior Level
5+ years expPPG is a company that values integrity and innovation in providing solutions for various markets. The Customer Service Manager will lead the USCA Customer Service Organization, focusing on standardization, service excellence, and talent development while collaborating with various teams to enhance customer satisfaction and revenue growth.
Chemicals
Responsibilities
Provide the direction and focused initiatives to Customer Service supervisory team focused on efficiency, effective touchpoints and quality to increase growth and overall customer satisfaction
Work with Customer Service leaders to maintain standard operating procedures that maximize organizational efficiency, effective touchpoints and high levels of service through the use of KPI's and SLA's
Responsible for the recruitment and development of employees to expand roles, responsibilities and skills
Foster a culture of teamwork, collaboration and a 'can-do' attitude while building high levels of accountability and sharing best practices across the region or globe
Develop the individuals to gain full understanding of market strategy, route to market, sales and marketing campaigns and climate
Support priorities and direction for Commercial Excellence projects that have a direct or indirect impact on the USCA Customer Service teams
Collaborate with functional teams to ensure alignment on business objectives, targeted strategies for improved service, customer support and revenue growth
Qualification
Required
Bachelor's degree or equivalent experience required
Preferred
5-7 years Customer Service Management preferred qualifications
Benefits
Medical
Dental
Vision
401k Benefits
Company
PPG
PPG: WE PROTECT AND BEAUTIFY THE WORLD® At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tim Knavish
Chairman and CEO
David Bem
CTO, VP Science and Technology
Recent News
Morningstar.com
2025-10-06
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