HCLTech · 18 hours ago
Human Resources Operations Manager
El Paso, TX
Full-time
Onsite
Mid, Senior Level
$53K/yr - $65K/yrHCLTech is a company focused on providing equal employment opportunities. The Human Resources Operations Manager will be responsible for managing HR operations, ensuring KPIs and SLAs are met, and supporting HR processes and employee inquiries.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Jiji Santosh
Responsibilities
Effective team Management skills and experience
Ensuring that all the KPIs and SLAs are met
Ensuring the CSAT scores are adhered to
Ensuring the AHTs are met for the calls and the TATs for the emails
Manages and actions service requests for HR support for both voice and non-Voice
Ensuring the metrics are prepared and shared in time
All the Calls an emails are prepared and shared within the stipulated time
Supports candidates/employees and BGV (Background Verification) vendors escalations/2nd and 3rd level queries as necessary
Maintains databases and employee records using a variety of systems and tools and provides information to employees and managers
Compiles data for analysis and reporting, performs routine analyses and creates standard as well as customized reports
Contributes to global HR process and policy standardization and harmonization
Actively shares knowledge with the in-country HR teams as well as within the HR Shared Service Organization
Deputies and supports other HR Shared Service team members as appropriate
Review and contributes to building a knowledge base for frequently asked HR questions
Actively shares knowledge with the in-country HR teams as well as within the HR Shared Service Organization
Deputies and supports other HR Shared Service team members as appropriate
Qualification
Required
Effective team Management skills and experience
Ensuring that all the KPIs and SLAs are met
Ensuring the CSAT scores are adhered to
Ensuring the AHTs are met for the calls and the TATs for the emails
Manages and actions service requests for HR support for both voice and non-Voice
Ensuring the metrics are prepared and shared in time
All the Calls and emails are prepared and shared within the stipulated time
Supports candidates/employees and BGV (Background Verification) vendors escalations/2nd and 3rd level queries as necessary
Maintains databases and employee records using a variety of systems and tools and provides information to employees and managers
Compiles data for analysis and reporting, performs routine analyses and creates standard as well as customized reports
Contributes to global HR process and policy standardization and harmonization
Actively shares knowledge with the in-country HR teams as well as within the HR Shared Service Organization
Deputies and supports other HR Shared Service team members as appropriate
Review and contributes to building a knowledge base for frequently asked HR questions
Hands on experience and in both Voice and Non-Voice
Ability to guide and mentor the team
Excellent communication and client management skills
Degree in human resources, business administration or similar relevant field
Strong knowledge of Human Resources
Preferred
Holding Specialization degree (Masters / UG) in HR will be an added advantage
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
Founded in 1976
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Deccan Chronicle
2026-01-25
Hindu Business Line
2026-01-24
Company data provided by crunchbase