Sysintelli Inc, · 22 hours ago
ITSM Administrator
Poughkeepsie, NY
Contract
Hybrid
Mid Level
$50/hr - $55/hrSysintelli Inc is seeking an ITSM Administrator for a contract-W2 position. The role involves managing ITSM processes, ensuring adherence to the ITIL framework, and utilizing ServiceNow to enhance IT service management.
Information TechnologySoftware
No H1B
U.S. Citizen OnlyHiring Manager
Shireesha C.
Responsibilities
Strong understanding of ITIL framework
Proven experience managing ITSM processes
Proficiency with ServiceNow
Excellent communication and facilitation skills
Ability to work under pressure and manage multiple priorities
Analytical mindset with focus on metrics and KPIs
Qualification
Required
Strong understanding of ITIL framework
Proven experience managing ITSM processes
Proficiency with ServiceNow
Excellent communication and facilitation skills
Ability to work under pressure and manage multiple priorities
Analytical mindset with focus on metrics and KPIs
Preferred
ITIL v4 Certification
SCRUM experience
Experience with CAB governance and Post-Implementation Reviews
Familiarity with automation opportunities within ITSM processes
Company
Sysintelli Inc,
Sysintelli is an IT company that provides software engineering services.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase