Viejas Casino & Resort · 8 hours ago
Table Games Department Training Manager
Alpine, CA
Full-time
Onsite
Mid Level
3+ years expViejas Casino & Resort is seeking a Table Games Department Training Manager responsible for comprehensive onboarding and training for Table Games positions. This role involves determining training needs, facilitating compliance training, and creating a welcoming onboarding experience for new hires.
CasinoGamblingLifestyleTourismVacation Rental
Responsibilities
STYLE Service Training – Facilitates department specific STYLE service training
Compliance Training – Responsible for the coordination and facilitation of department specific compliance training
Onboarding of New Hires – Responsible for the development and facilitation of an effective onboarding experience for newly hired team members
If department uses Homework, quizzes, or tests to measure knowledge and retention, administering, updating, and grading these tools
Develops and leads V-Briefs upon request
Performs needs analysis, compiling and assessing data, and conferring with management to determine the training needs within the department
Develops course curriculum and implements new/revised training programs, seminars, and workshops. Selects or develops teaching aids, such as handouts, visual aids, demonstration models, and reference works. As needed, customizes materials for a gaming environment
Maintains records of training activities and team members’ progress
Performs weekly updates on training for management review
Performs miscellaneous clerical functions and special projects as assigned
Greets the Guest with a smile, and works collaboratively with all Viejas Team Members to develop and maintain a positive relationship
Responds to both Team Members, and Guests inquiries referring more complex questions to the appropriate resource
When on the casino floor, assists Guests
Maintains knowledge of current marketing promotions and/or special events
Attends and participates in meetings as required
Ensures that work area is clean, safe, secure, and well maintained
Follows company and departmental policies and standard operating procedures
Complies with applicable governmental laws and regulations
Establishes and maintains professional working relations with internal and external guests
Interacts with internal and external guests with a positive attitude and professionalism at all times
Interacts with Team Members, subject matter experts, management, and department heads
Oversees training for new hires and any retraining for existing members of the team
Qualification
Required
Thorough knowledge of Blackjack, Baccarat, Roulette, Craps, and Carnival games
Excellent written, verbal, and interpersonal communication skills
Proficient in Microsoft Word, Excel, and PowerPoint
Strong guest service skills and attention to detail
Strong relationship building
Excellent time/project management and organizational skills with ability to handle multiple projects
Must be a self-starter and able to adjust to change
Ability to work a flexible schedule to accommodate company and Team Members' needs
Bachelor's degree or equivalent on the job experience
1 - 3 years of related experience in conducting/developing training content
Minimum 3 years of related operations experience
Experience working with all levels of management and Team Members
Experience coaching and providing feedback to Team Members, a plus
Preferred
Previous training experience preferred
Supervisor experience preferred
Company
Viejas Casino & Resort
San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carina Oseguera-Matthies
Senior Human Resources Business Partner
Tuari Bigknife
Chief Legal Officer
Company data provided by crunchbase