Levitate · 21 hours ago
Customer Success Specialist
Raleigh, NC
Full-time
Hybrid
New Grad, Entry LevelLevitate is on a mission to make a real impact for their customers and team. They are seeking a Customer Success Specialist to manage the full customer journey from onboarding to renewal, ensuring customer satisfaction and engagement with the product.
Artificial Intelligence (AI)Contact ManagementCRMEmail MarketingSaaS
Responsibilities
Serve as the main point of contact to develop and maintain relationships with customers
Provide onboarding and training to new customers to assist them in reaching their goals
Maintain a customer book of business where you're responsible for customer satisfaction and hitting monthly retention goals
Ensure customers get fast time-to-value and are engaged with the product
Collaborating with cross-functional teams to resolve customer issues in a timely manner
Maintain up-to-date knowledge about company products and services as they evolve
Qualification
Required
Organizational and process skills are essential
Excellent communication and interpersonal skills
Be a problem solver and advocate for clients
Ability to work independently and as part of a team
Preferred
Experience in a customer-facing role is preferred
Benefits
Daily catered lunches from locally-owned restaurants and diverse snack offerings
Employee-led groups (run club, disc golf club, and book club, just to name a few) that bring employees with similar hobbies and interests together to inspire and build relationships
Plentiful opportunities to volunteer with and contribute to local organizations that align with the passions of our staff
Flexible PTO to facilitate strong work-life balance
Paid parental leave that provides employees with support and flexibility as they grow their families
Extensive benefit options including healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, dental, vision, and mental health coverage, and much more
Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events
Company
Levitate
Levitate develops a relationship marketing platform that provides communication tools and an AI dashboard.
Founded in 2017
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$55MKey Investors
Bull City Venture Partners
2024-08-08Series D· $15M
2023-04-05Series C· $14M
2022-09-06Series Unknown· $6M
Leadership Team
Jesse Lipson
Founder and CEO
Nate Spilker
Chief Analytics Officer
Recent News
2026-01-24
2026-01-22
2026-01-07
Company data provided by crunchbase