Beacon Health System · 1 day ago
Supervisor Office
South Bend, IN
Full-time
Onsite
Mid, Senior Level
3+ years expBeacon Health System is a healthcare organization committed to delivering outstanding care and inspiring health. They are seeking a Supervisor Office to coordinate daily operational support functions of the assigned facility, ensuring efficient physician office operations and supervising clerical staff.
FitnessHealth Care
Responsibilities
Maintaining overall responsibility for scheduling of the staff in order to provide adequate coverage for clerical and other support staff
Supervising the clerical staff, coordinating patient care, supervising and coordinating the training for all personnel
Participating in the compilation of information for employee performance appraisals; also assisting with employee relation matters, such as corrective actions and disciplinary actions
Assisting the Director/Practice Manager with interviewing prospective new employees, mid-level providers and physicians; also providing a comprehensive orientation for new employees, mid-level providers and physicians
In collaboration with the Director/Practice Manager, developing training and education for the staff, mid-level providers, and physicians; also utilizing other sources
Maintaining smooth daily operations in the various clerical pods and clerical support activities; also maintaining public relations
Conducting regular unit meetings to keep employees informed of directives, policies and procedures
Being responsible for the hiring/selection and (if necessary) termination of employees, under the supervision of the Director/Practice Manager. Also evaluating the performance of the staff (being directly supervised) and recommending, preparing and administering disciplinary actions as needed
Assisting with the development of patient billings, medical records and office activities and monitoring fees and reimbursement
Participating in the budget process with the Director/Practice Manager; also assisting with the effective management/control of expenses
Ordering, tracking and maintaining an inventory of supplies
Assisting with decisions on selecting vendors and purchasing supplies/equipment
Reviewing charge posting and coding for accuracy
Ensuring that the practice is accurately capturing all necessary patient data and other information to properly bill and collect practice fees
Supervising the daily deposits in order to ensure accuracy and timeliness
Working closely with the Director/Practice Manager on the accounts payable processes
Handling all mail and correspondence
Assisting with the identification of maintenance and repair matters (i.e., pertaining to the building and grounds
Assisting in monitoring the telephone system
Collaborating with the Director/Practice Manager on marketing and advertisements for the site
Responding immediately to patient concerns and /or complaints; also ensuring that patients are treated in a friendly and highly-effective manner
Performing follow-up and ensuring the timely resolution of customer service matters, while seeking assistance from the Director/Practice Manager as necessary
Keeping the Director/Practice Manager apprized of all issues which have the potential for a disruption of service
Working collaboratively with the Director/Practice Manager to address Physician issues
Serving as the communication resource (e.g., disseminating, explaining and interpreting policies/procedures and regulations), especially in the absence of the Director/Practice Manager
Making changes in the Physician appointment scheduling template as necessary
Assisting in the development of plans for hardware and software needs
Facilitating the timely implementation, education and training of information system changes (e.g. implementation of an employee medical record (EMR) appointment reminder function and lab results communication module)
Apprizing the Director/Practice Manager, in a timely manner, of unusual situations requiring additional assistance or support
Participating in continuous quality improvement by identifying areas of opportunity and the initiating the necessary actions
Maintaining records, reports and files as required by established policies and procedures
Completing other job-related assignments and special projects as directed
Attends and participates in department meetings and is accountable for all information shared
Completes mandatory education, annual competencies and department specific education within established timeframes
Completes annual employee health requirements within established timeframes
Maintains license/certification, registration in good standing throughout fiscal year
Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self
Adheres to regulatory agency requirements, survey process and compliance
Complies with established organization and department policies
Available to work overtime in addition to working additional or other shifts and schedules when required
Qualification
Required
High school diploma is required
A minimum of three years of related healthcare experience is required
Three years of management or supervisory experience is also required
Proficiency with coding systems such as ICD-9-CD, CPT-4 (HCPCS) is required
Working knowledge of general medical office methods, practices and procedures and medical record file systems
Working knowledge of third-party reimbursement procedures and requirements, including Medicare/Medicaid and commercial insurance carriers
Working knowledge of medical terminology, anatomy and physiology and the ability to utilize established and specialized technical coding processes
Proficiency in basic computer skills (i.e., data entry, word processing and spreadsheets)
Solid office/secretarial skills, including the ability to operate standard office equipment as required by the needs of the office
Strong leadership skills necessary to gain the cooperation and support from the staff and Physicians
Organization and analytical skills necessary to analyze situations/problems and provide timely resolution
Interpersonal and communication skills (both verbal and written) necessary to deal effectively with a diverse group of people and provide clear and effective explanations
Physical ability and stamina to perform the essential functions of the position
Preferred
Bachelor's degree is preferred
Basic understanding of database applications is desired
Strong interest in the ongoing development of one's leadership skills and also the desire to participate in management development activities
Company
Beacon Health System
Beacon Health System is a Hospital & Health Care centre providing health care facilities
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$5.54MKey Investors
Health Resources and Services Administration
2024-12-18Grant· $0.14M
2024-05-08Grant· $5.4M
Leadership Team
Kreg Gruber
Chief Executive Officer
Phil Newbold
CEO Emeritus
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