Milestone Technologies, Inc. · 1 day ago
Customer Success Specialist
Lake Oswego, OR
Full-time
Hybrid
Entry Level
$90K/yr - $110K/yr
1+ years expMilestone Systems, Inc. is a global industry leader in video management software, and they are seeking a Customer Success Specialist to join their Channel Success - CARE team. The role focuses on managing CARE renewals, providing customer support, and collaborating with sales teams to maximize revenue and ensure account renewals.
Application Performance ManagementConsumer ElectronicsInformation Technology
Responsibilities
Proactively manage a pipeline of CARE renewals for an assigned territory/account base including, among others, lead generating activities
Providing customers timely and accurate solutions regarding Milestone’s CARE products
Meeting your revenue targets
Provide sales support to our Field Sales and Reseller/Distributor Partners. This includes guidance on Milestone’s products, licensing questions, pricing, and assisting customers on a variety of issues
Ensure a high level of data quality
Track progress and document the results in Salesforce
Contacting resellers & up and cross sell our CARE renewals – via outbound phone calls, email, or virtual meetings. You will not be selling directly to end customers
Working strategically and proactively with field sales teams, resellers and other internal teams to maximize revenue and ensuring the renewal of our CARE accounts
Identify training opportunities and hand off escalations to the appropriate sales team
Ensuring a high level of data quality in our CRM system
Conduct daily phone calls
Qualification
Required
Bachelor's Degree preferred or equivalent work experience
Minimum 1-2 years sales experience
Experience with outbound phone calls is an additional advantage
Ensure a high level of data quality
Track progress and document the results in Salesforce
Proactively manage a pipeline of CARE renewals for an assigned territory/account base including, among others, lead generating activities
Providing customers timely and accurate solutions regarding Milestone's CARE products
Meeting your revenue targets
Provide sales support to our Field Sales and Reseller/Distributor Partners
Contacting resellers & up and cross sell our CARE renewals – via outbound phone calls, email, or virtual meetings
Working strategically and proactively with field sales teams, resellers and other internal teams to maximize revenue and ensuring the renewal of our CARE accounts
Identify training opportunities and hand off escalations to the appropriate sales team
Conduct daily phone calls
Preferred
Previous experience with video analytics and/or VMS
Experience with SalesForce is an advantage
Benefits
Medical/dental benefits
FSA or HSA
401k with 6% Safe Harbor employer match
Paid paternal leave
Generous PTO (20 days' vacation, 10 days paid sick time, 11 company holidays and 3 floating holidays)
Fully paid Short Term and Long Term disability policies
Life Insurance
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase