MountainOne · 23 hours ago
Assistant Community Banking Officer
North Adams, MA
Full-time
Onsite
Mid Level
$55K/yr - $65K/yrMountainOne is a community-focused banking institution, and they are seeking an Assistant Community Banking Officer. This role is responsible for overseeing branch operations, ensuring superior customer service, and contributing to business growth and community engagement initiatives.
BankingFinancial ServicesVenture Capital
Responsibilities
Provide excellent customer care and quality customer services, including but not limited to, opening new consumer and commercial deposit accounts, opening IRA plans, consumer loan origination, performing account transfers and wires per bank regulations and guidelines
Perform activities requiring signing authority, including checks and transfers
Handle advanced customer care and problem resolution; outreach; manage customer account reports
Provide transactional support on the teller line to include vault operations and procedures
Provide system and procedures training to branch personnel
Maintain the highest level of knowledge and understanding of all electronic banking channels
Comply, keep updated with policies, procedures, compliance training; comply with BSA/AML/OFAC regulations and guidelines. Participate in audits. Comply with the company’s code of ethics
Maintain a position of trust and responsibility by keeping all customer business confidential
Maintain knowledge of all bank policies and procedures relevant to this position
Open and close the branch office when necessary, following established security guidelines
Oversee the daily operation of the branch in the absence of the Community Banking Officer. Perform all Personal Banker duties as necessary
Actively refer loan, insurance and investment services to achieve branch goals
Work on new business opportunities internally and externally, as sourced by the CBO. With the CBO, set business growth goals
Demonstrate a strong commitment to the bank’s sales culture, established service standards and serve as a brand ambassador. Participate in community engagement and marketing activities
Maintain a commitment to ongoing training and education
Perform related customer service and clerical duties as assigned by the Community Banking Officer
Qualification
Required
Excellent customer care and quality customer services skills
Ability to open new consumer and commercial deposit accounts
Experience in opening IRA plans and consumer loan origination
Ability to perform account transfers and wires per bank regulations and guidelines
Signing authority for checks and transfers
Advanced customer care and problem resolution skills
Experience in managing customer account reports
Transactional support experience on the teller line, including vault operations and procedures
Knowledge and understanding of all electronic banking channels
Compliance with BSA/AML/OFAC regulations and guidelines
Ability to maintain customer confidentiality
Knowledge of all bank policies and procedures relevant to this position
Ability to open and close the branch office following established security guidelines
Experience overseeing daily operations of a branch
Ability to actively refer loan, insurance, and investment services
Experience working on new business opportunities
Strong commitment to the bank's sales culture and established service standards
Participation in community engagement and marketing activities
Commitment to ongoing training and education
Company
MountainOne
MountainOne is a banking, insurance and investments firm.
Founded in 1848
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Fraser
President & CEO
Jonathan Denmark
Executive Vice President
Recent News
2025-09-23
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