Armstrong World Industries · 5 hours ago
Project Coordinator Job
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$68K/yr - $74K/yr
2+ years expArmstrong World Industries is a leader in the design and manufacture of innovative commercial and residential solutions. The Project Coordinator role involves overseeing project coordination to ensure timely and budget-conscious completion, while managing communications between various teams and clients.
Building MaterialHome RenovationManufacturing
Responsibilities
Manages larger projects and top accounts
Coordinates with internal teams to find solutions for unique products or installations
Receives, processes, and manages multiple incoming orders with unique requirements and timelines
Controls project flow from project start through shipping phase by providing administrative direction for customers and various internal departments to ensure project is completed on schedule and within budget
Analyzes initial project requirements
Updates internal databases as project status changes
Maintains and archives internal and external communication for each project using NetSuite and Outlook
Sends maintenance and warranty packets
Takes part in higher level process improvements and internal projects
Continues to communicate directly with designers and engineers after project handoff
Follows up on status of samples and drawings completed during quotation phase
Works with Architectural Specialties Project Managers to establish large project timelines and phasing
Attends weekly meetings with Production and Engineering to review time sensitive projects
Works with Architectural Specialties Project Managers to provide problem resolution. Provides verbal and written reports with issues, implications, and potential courses of action, as required
Notifies internal teams of incoming projects with unique requirements to ensure the lead times are met
Understands customer shipping requirements and communicates with Shipping Coordinator
Participates in candidate interviews and represents Project Management during the hiring process
Trains, along with Supervisor, Project Coordination, all new hires and all new and existing representatives
Works with senior team members to develop improvements and to maintain department standards and processes
Organizes team Lunch and Learns on the subject of department reminders and new processes
Leads by example and provides guidance to Project Management Team
Leads project intake meetings and communicates next steps and timelines with clients
Provides subject matter expertise on product designs, as needed
Accepts orders and acknowledges current timelines and what to expect during the process
Updates customers on shop drawing status and requests additional information, as needed
Communicates ship dates after final order approval and gathers shipping requirements
Inform customers as early as possible of potential delays to the ship date
Communicates tracking information to customer once project has shipped
Provides support to assigned representatives
Sends bi-monthly project reports to representatives
Participates in showroom tours and events at the Merchandise Mart as needed
Qualification
Required
BA/BS degree in business, communication, or related field
2+ years of work experience in sales, customer service, and/ or sales process improvement or relevant role required
Professional verbal and written communication skills
Collaborator with active listening skills
Demonstrates the ability to quickly adapt plans and work well in a challenging environment
Comfortable learning and retaining new concepts on the fly
Comfortable in technical, consultative-sales settings
Able to diffuse difficult customer situations
Able to manage multiple projects with attention to detail
Willingness to learn Architecture + Design industry specific skills
Proficient in Outlook, Excel, and Adobe Suite
Proficiency in NetSuite
Preferred
Minimum 2+ years of work experience in sales support or inside sales preferred
Experience in the Architecture + Design field is a plus
Experience working in cloud-based CRM system preferred
PMP certification
Benefits
Medical
Dental
Prescription drug
Life insurance
401k match
Long-term disability coverage
Vacation and sick time
Product discount programs
Company
Armstrong World Industries
Armstrong World Industries is a producer of flooring products and ceiling systems.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-04-01Acquired
2006-10-18IPO
Leadership Team
Victor Grizzle
Chief Executive Officer
Bonnie Elliott
Executive Assistant to the CEO & CFO
Recent News
2025-11-04
2025-10-29
Company data provided by crunchbase