Tier 1 Technical Support Specialist jobs in United States
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Data2Go Wireless · 1 hour ago

Tier 1 Technical Support Specialist

positionCoconut Creek, FL
timeFull-time
remoteOnsite
seniorityEntry Level
money$40K/yr - $50K/yr
date1+ years exp

Data2Go Wireless is seeking a reliable and detail-oriented Tier 1 Technical Support Specialist to provide front-line technical assistance and operational support. This role involves customer-facing tech support along with hands-on device management and logistics responsibilities.

Big DataConsumer ElectronicsInformation TechnologyInternetTelecommunications

Responsibilities

Provide Tier 1 support via phone and email
Troubleshoot basic technical issues and escalate when necessary
Manage and update support tickets in a ticketing system
Perform carrier lookups and assist with device-related inquiries
Scan and log new inventory shipments
Perform routine inventory counts and audits
Stage devices for deployment, including:
SIM card insertion
Programming and testing devices
Packing and preparing devices for shipping
Manage devices and subscriptions, including:
Subscription renewals
Creating and maintaining organizations and groups
Pack, label, and ship devices accurately and efficiently
Maintain a clean and organized staging and inventory area

Qualification

Technical support experienceTicketing systemsMobile devicesInventory managementBasic technical aptitudeCommunication skillsTime management

Required

Previous tech support experience or currently enrolled in a technology-related degree program
Ability to lift up to 30 lbs
Strong ability to prioritize tasks and manage time effectively
Clear and professional communication skills (verbal and written)
Basic technical aptitude and willingness to learn new systems
Associate (Required)
Technical support: 1 year (Required)

Preferred

Experience with ticketing systems
Familiarity with mobile devices, SIM cards, or IoT equipment
Inventory or warehouse experience

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

Company

Data2Go Wireless

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Data2Go Wireless gives machines a voice. They offer data service with unparalleled reliability guaranteed to keep machines connected.
dateFounded in 2014
location
Coconut Creek, Florida, USA
people-size11-50 employees
web-link
http://www.data2gowireless.com

Funding

Current Stage
Early Stage
Total Funding
unknown
2017-01-01Series Unknown

Leadership Team

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Robert Senatore
CEO/Managing Member at Data2Go Wireless
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Company data provided by crunchbase