U.S. Department of Veterans Affairs · 7 hours ago
Health Benefits Assisstant
Columbia, MO
Full-time
Onsite
Entry Level
$41K/yr - $53K/yr
1+ years expU.S. Department of Veterans Affairs is seeking a Health Benefits Assistant within the Health Administration Service at the Truman VA Medical Center. The role involves interviewing Veterans to collect demographic information, advising them on medical benefits, and providing exceptional customer service while maintaining accurate records in the VA database system.
GovernmentMedicalNational SecurityPublic Safety
No H1B
U.S. Citizen Only
Responsibilities
Interview Veterans - or their designated representative - in order to collect demographic information relative to their finances - insurance - address - work history - etc
Contacts may be in person - by telephone - or by mail - and require timely and accurate input into the VA data base system
Maintain workload reports relative to these duties
Advise Veterans of their entitlement to various medical benefits and discuss copayment requirements of Veterans in discretionary categories
Responsible for researching and handling complex questions relative to their area of expertise referred by the supervisor
Expected to have extensive knowledge of the hospital admitting procedures and policies - entering in patients information into VISTA for hospital admissions - and gathering information for said admission into the facility
Provide exceptional customer service by exceeding the customer's expectations with respect and concern
Focusing on the details of the customer's needs and helps the customer arrive at a satisfactory solution to the problem
Participate in the facility's Outreach events - promoting the VA
Give on-the-job training to new employees in accordance with established procedures and practices - instruct employees on changes in work procedures - provide written instructions/documentation of changes
May serve on various hospital committees and/or VISN or national work groups relative to his/her position - or at the request of the supervisor
Qualification
Required
Applicants must meet all requirements by the closing date of this announcement - 02/10/2026
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
For a GS-5 position you must have served 52 weeks at the GS-4
The grade may have been in any occupation - but must have been held in the Federal service
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials
If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement
In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment
You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization
Examples of specialized experience would typically include - but are not limited to: providing clerical support in a hospital ward - knowledge of patient admissions (determining eligibility) and outpatient processing procedures
Typical positions that would lead to this experience include - but are not limited to medical clerk - eligibility clerk - and travel clerk
To qualify based on education for this grade level you must have a bachelor's degree or four years of successfully completed college study leading to a bachelor's degree
Copy of Transcript Required
Applicants may also combine education and experience to qualify at this level
You must have a combination of specialized experience and education beyond the first 60 semester hours (i.e. - beyond the second year) is creditable toward meeting the specialized experience requirement
One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience
Company
U.S. Department of Veterans Affairs
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Helga Rippen
Chief Interoperability and Veteran Access Officer
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