SmarterDx · 21 hours ago
Integration Support Engineer
United States
Full-time
Remote
Mid Level
$120K/yr - $140K/yr
3+ years expSmarterDx is a company focused on transforming healthcare through clinical AI solutions. The Integration Support Engineer will enhance the integration support function, ensuring efficient data integration while collaborating with various teams to maintain high client satisfaction and compliance with industry standards.
Artificial Intelligence (AI)Health CareHospitalInformation Technology
Responsibilities
Prioritize a quick response and consistent delivery on SLAs to ensure - and - exceed user satisfaction
Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture
Support and improve technical support workflows and documentation to set us up for scale and a proactive approach to support. Help to develop repeatable strategies and playbooks
Improve integration methods by sharing client feedback and new technology trends
Proactively monitor integration health to detect and resolve issues before they impact clients
Manage and troubleshoot integration errors and downtime events
Manage client communication on downtimes, integration defects and integration errors
Act as liaison between the Customer Operations and Engineering- escalating complex issues, building better workflows and identifying product improvements
Triage and assign out incoming requests
Efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values. Communicate with our users via ticketing system and phone
Ensure compliance with industry regulations and data security best practices
Qualification
Required
3+ years experience in EHR healthcare integration (technical) roles, with hands-on keys experience with database extracts, HL7v2 interface support, and/or FHIR (required to have 3+ years experience in at least 2 of these 3 integrations: database extracts, HL7v2 interfaces, and/or FHIR)
Hands-on experience with SQL and troubleshooting complex data integration issues
Demonstrated ability to manage technical challenges with a hands-on approach, whether working independently or collaborating with engineering teams
Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders
A proactive self-starter with an ownership mindset
Preferred
Certification in an integration engines (Mirth Connect, Epic Bridges, etc) or healthcare interoperability standards (HL7v2, FHIR, etc)
Experience with Epic revenue cycle modules, Epic Clarity, Epic Chronicles reporting, or Cerner CCL
Familiarity with hospital revenue cycle management (RCM) and clinical charge capture processes
Benefits
Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
Remote-First Team – Work from anywhere in the U.S.
Unlimited PTO & 10 Holidays – So you can relax and recharge.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Company
SmarterDx
SmarterDx is a clinical AI company that develops automated pre-bill review technology to assist hospitals in analyzing patient discharges.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$55.97MKey Investors
New Mountain CapitalTransformation Capital
2025-04-14Private Equity
2025-04-14Acquired
2024-05-14Series B· $50M
Leadership Team
Michael Gao
CEO, Co-Founder
Joshua Geleris
Co-Founder, Head of Product
Recent News
2025-10-24
Business Insider
2025-10-23
Business Insider
2025-10-23
Company data provided by crunchbase