Freshworks · 16 hours ago
Lead Solution Engineer (FireHydrant - A Freshworks Company)
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$135K/yr - $195K/yrFreshworks is a company that builds uncomplicated, enterprise-grade customer experience and employee experience software. They are seeking a Lead Solution Engineer to support the FireHydrant product, working with technical customers to design solutions and deliver product demonstrations.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Directly support the FireHydrant product, partnering with highly technical customers operating complex, production-grade systems
Work closely with Sales, Product, Engineering, and Customer Success teams to understand customer challenges, design technical solutions, and deliver compelling product demonstrations
Engage with both technical and executive audiences, translating complex technical concepts into clear business value
Qualification
Required
Proven experience in a technical pre-sales role
Exceptional communication and presentation skills, with a track record of leading engaging presentations and demos for both technical and non-technical audiences
Technical proficiency, including hands-on experience with REST APIs and competency in at least one scripting language (e.g., Python, JavaScript, Bash)
Familiarity with observability platforms, CI/CD tooling, monitoring and alerting solutions, and/or Terraform
Strong collaboration skills with the ability to work effectively across cross-functional teams (GTM, Product Management, Engineering)
Ability to articulate the business impact and value proposition of technical solutions to key stakeholders
Eagerness to explore and master new technologies and solve complex technical challenges to drive customer success and business growth
Ability to excel in a dynamic, fast-paced environment and quickly adapt to evolving customer requirements and shifting priorities
Work Location: We value connection and collaboration. This role requires in-office work at least 3 days per week in our Boston office
Preferred
Background in Site Reliability Engineering (SRE) or production operations
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
Founded in 2010
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-19
2026-01-17
womenentrepreneursreview.com
2026-01-11
Company data provided by crunchbase