Cadillac · 15 hours ago
Cadillac Academy Assistant Manager
Warren, MI
Full-time
Hybrid
Senior Level
5+ years expCadillac is committed to delivering a luxury experience through its dealer network, and they are seeking a Cadillac Academy Assistant Manager to lead training initiatives. This role focuses on executing learning strategies, optimizing the Cadillac IQ platform, and enhancing dealer engagement to improve customer experience and operational efficiency.
AutomotiveManufacturingTransportation
No H1B
Responsibilities
Drive the execution of learning strategies, processes, and operational plans for Cadillac Academy
Manage all product training initiatives for Cadillac’s dealer network (virtual and live), covering Sales, Service, and Customer Experience
Oversee product, process, and culture transformation training programs
Ensure operational excellence for the Cadillac IQ training platform
Implement enhancements to strengthen IQ functionality and user experience
Conduct continual UX testing, identify bugs, and coordinate resolution with agency partners
Review and approve content for platform publication weekly
Manage communications for field, HQ, and dealer partners regarding Cadillac IQ platform updates, campaigns, and training requirements
Coordinate Global Connect messaging and support Sales Operations for scheduling
Collaborate with Field District Sales Managers to increase platform engagement
Manage pre-production and marketing fleet logistics for regional and in-dealership training events
Work with event partners to coordinate live event logistics, registration, and reporting
Partner with the Center of Learning team to deliver world-class product training
Set priorities and provide direction for Product and Experience Leaders conducting in-dealership training
Collaborate closely with Cadillac Product and Marketing teams and maintain strong relationships with Sales Operations and Field teams
Review and approve web-based and instructor-led training courses, job aids, and additional resources
Ensure integration between Cadillac IQ and the Learning Management System
Investigate quarterly Pinnacle training exceptions
Handle sensitive and confidential information with integrity
Adapt quickly to leadership feedback and perform other duties as assigned
Qualification
Required
Bachelor's Degree required; in Business, Communications, Business Administration, Marketing or related field preferred
5+ years of experience in learning and development, or customer experience (CX) –related position, ideally within a luxury brand or high-touch environment
Proficiency in Microsoft Office; ability to learn new systems quickly
Highly effective communicator across all mediums: verbal, written, presentation, digital, and social platforms
Demonstrated ability to inspire, coach, and motivate employees through influence to elevate performance, uphold GM's Cultural Behaviors, and deliver exceptional outcomes
Automotive industry knowledge required; EV and charging ecosystem experience strongly preferred
Strong analytical mindset with the ability to interpret data, identify trends, and leverage insights to drive continuous improvement
Experience partnering with cross-functional teams (Sales, Service, Marketing, GM Energy, Product, and Dealer Operations)
Ability to manage multiple priorities in a fast-paced environment, balancing strategic thinking with day-to-day execution
Demonstrated success implementing learning and customer experience initiatives that improve quality, efficiency, or customer satisfaction metrics
High level of professionalism, presence, and comfort interacting with senior leadership, field and dealers
Company
Cadillac
Cadillac is an automobile brand that produces and markets luxury vehicles worldwide.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown1909-07-29Acquired
Leadership Team
David Colasinski
CFO Global Cadillac and Managing Director of Int'l Operations
Elli Kewley
Assistant Manager, Brand Partnerships and Experiences
Recent News
2026-01-24
2026-01-24
2026-01-23
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