H-Wave · 22 hours ago
Virtual Patient Care Associate
United States
Full-time
Remote
Mid Level
$24/hr - $26/hr
3+ years expH-Wave is a leader in drug-free pain relief and rehabilitation, seeking a motivated Virtual Patient Care Associate to join their Operations team. This fully remote role involves supporting virtual fittings and providing administrative assistance to Sales Consultants to ensure positive patient outcomes.
Medical Device
Responsibilities
Evaluate and determine best course of treatment for H-Wave home use and effectively instruct patient users of H-Wave home devices using video and audio communication technology
Review, initiate contact, schedule home unit instruction and follow up on all referrals for H-Wave units
Ensures exceptional customer service is provided to each patient resulting in positive patient outcomes
Provides administrative support to assigned Sales Consultants and assists the assigned Sales Consultant in completion of forms and/or paperwork as a result of consultation
Demonstrate a strong ability to work independently while following both directions and established processes
Maintain a thorough understanding of the company policies, processes, software, etc
Inventory control of medical devices as needed
Adhere to telecommuting work policies and requirements
Qualification
Required
Demonstrated ability to meet goals in a rapidly changing environment
3+ years Customer Service experience, ideally working with external customer
Must have a physical space where the at home virtual instruction may be conducted privately
Strong oral and written communication skills across various media including phone, video, and email
Detail oriented
Preferred
Bachelor's degree
COTA, PTA, ATC, Personal Training, Kinesiology and/or Sports Medicine background
MS Platform experience
Company
H-Wave
H-Wave is a multi-functional electrical stimulation device intended to speed recovery, restore function, and manage chronic, acute or post-operative pain.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Heaney
President & CEO
Kim Zink
Chief Financial Officer
Company data provided by crunchbase