Sharp HealthCare · 2 days ago
International Patient Liaison I - Spectrum Corporate Offices - Full-Time - Variable Shift
Orange, CA
Full-time
Onsite
Entry Level
$32.73/hr - $45.81/hr
2+ years expSharp HealthCare is a healthcare organization seeking an International Patient Liaison I to coordinate care for international and global patient populations. This role involves serving as a liaison between patients, families, and various healthcare providers to ensure effective communication and support throughout the patient care continuum.
Health CareNon Profit
Responsibilities
Functions as liaison between patients, families, payors, external case managers and interdisciplinary team
Responsible for facilitating effective communication and assistance to achieve desire outcomes with case management, social work, physicians, business services, patients and their family members, other department staff and other internal and external customers
Responsibilities extend beyond the episode of care to encompass coordination of care across the continuum of care beginning with inquiry and intake to returning home, whether in the US or abroad
Interact with patients, family members/companions, and hospital staff to assist coordination of hospital and outpatient care requests and needs
Travel between hospitals and clinics to meet with patients and staff in-person
Accurately communicate appropriate finance/billing information to applicable finance departments and billing personnel and obtains payment authorizations when applicable
Attend hospital based and outpatient interdisciplinary team meetings on an ongoing basis
Provides internal and external customer service
Coordinate medical evacuations to a SHC hospital following departmental and organizational guidelines
Coordinate inpatient admissions, procedures, and outpatient care, while adhering to referral algorithms and personal/ cultural needs of patients and families
Coordinate any special needs or goods for the patients and their family members to meet culturally diverse populations
Respond to any identified patient and family requests for identified needs and services in a culturally sensitive manner
Remain in regular contact with patients, family/companion, hospital and clinic staffs, and other relevant business partners to ensure the patient is receiving services as requested and ascertain any additional needs or concerns to assure delivery of The Sharp Experience
Identifies individual cultural needs for each patient and assists with modifying any specifications in order to maintain cultural sensitivity while adhering to organizational policies, procedures and guidelines
Coordinate transportation for patients and families to and from the airport and to and from appointments surrounding hospital admission, hotel and outlying clinics
Assist in arranging special equipment needs, such as a wheelchair, walker, oxygen concentrator, etc
Collect complete medical records, including radiology CDs, and provide to patient on day of discharge or prior to departing San Diego
Obtain signed release of medical records form completed prior to patient’s discharge or prior to the release of medical records
Coordinate appointments with patients’ personal physicians prior to discharge and follow up after returning to their home
Identify patient/family needs related to education and discharge planning to assist them in making informed choices about their continuing care needs
Effective self-direction and time management skills
Demonstrate effective self-direction and time management
Maintains documentation in GPS SharePoint site in accordance with departmental guidelines
Complete and submit required documentation for travel assistance companies and domestic payers
Share after hours, weekend, and holiday on-call responsibilities with GPS team members
Completes other duties as assigned
Participate in process improvement efforts to ensure that GPS patients receive appropriate, superb, quality services
Assist with clerical functions as needed
Participate in events, seminar and other marketing efforts for GPS business development and educational programs
Qualification
Required
H.S. Diploma or Equivalent
2 Years experience in an acute care hospital setting in a position with direct patient and medical staff contact
Driver's License - CA Department of Motor Vehicles -REQUIRED
Utilizes reliable transportation and possesses adequate personal insurance coverage
Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines
Preferred
Bachelor's Degree in healthcare related field
Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED
Emergency Medical Technician (EMT) California Certification - National Registry of Emergency Medical Technicians -PREFERRED
Bilingual Spanish/English preferred
Excellent customer service and communication skills with the ability to interact and collaborate as an effective member of an interdisciplinary team
Ability to work independently in a continually changing environment
Ability to organize, prioritize, and manage time effectively
Must be able to work variable shifts including after hours, weekends and holidays
Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity
Ability to be on call after business hours, on weekends and holidays
Working knowledge of medical terminology, insurances, billing, collections and patient registration
Proficiency in all Microsoft Office programs, On Base, Cerner, and Centricity
Ability to type 50 words per minute
Unrestricted ability to work in hospitals and clinic
Ability to read, speak, and write clearly in English
Company
Sharp HealthCare
Sharp HealthCare is a not-for-profit integrated regional health care delivery system based in San Diego, Calif.
10001+ employees
H1B Sponsorship
Sharp HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2023-07-25Grant
Leadership Team
Dan Exley
Vice President of Clinical Systems
Recent News
Medical Xpress - latest medical and health news stories
2026-01-07
2025-12-27
Company data provided by crunchbase