CTG · 16 hours ago
Epic Client Service Manager
United States
Contract
Remote
Mid, Senior Level
$140K/yr - $160K/yrCTG is a company seeking to fill a Client Services Manager position for their client, requiring Epic Revenue Cycle experience. The role involves managing client relationships, ensuring service delivery, and overseeing Epic system support while leading a team of Epic Analysts.
ConsultingInformation TechnologySoftware
Responsibilities
Manage and strengthen client relationships to ensure high levels of satisfaction, retention, and service delivery
Address client inquiries, concerns, and service requests promptly and professionally
Collaborate with clients and internal teams (e.g., training, infrastructure, security) to ensure seamless support
Ensure service quality guidelines and service level targets are met across all engagements
Oversee Epic system support, including upgrades, troubleshooting, and optimization of modules such as Ambulatory, Inpatient, or Revenue Cycle
Lead and mentor a team of Epic Analysts, fostering growth, accountability, and excellence
Analyze support performance data and translate insights into value-driven client strategies
Prepare and lead quarterly business reviews to evaluate performance and plan future service delivery
Qualification
Required
Epic Revenue Cycle Experience Required
Excellent verbal and written English communication skills
Ability to interact professionally with a diverse group
Company
CTG
CTG, a Cegeka company, is at the forefront of digital transformation, offering innovative IT solutions and services that accelerate your strategy and project momentum.
Founded in 1966
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-08-09Acquired
1980-03-28IPO
Leadership Team
Amanda LeBlanc
Chief Marketing Officer and Vice President, Global Marketing
Curtis Thompson
Senior Client Partner
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