Robinhood · 10 hours ago
Customer Experience Associate, Money
Chicago, IL
Full-time
Hybrid
Entry Level
$21/hr - $25/hr
2+ years expRobinhood is on a mission to democratize finance for all, and they are seeking a Customer Experience Associate to join their Money Customer Ops team. This role involves providing exceptional customer service and support for the Credit Card product, ensuring customer inquiries are addressed efficiently while collaborating with other teams.
CryptocurrencyFinTechPrediction MarketsStock ExchangesTrading Platform
Responsibilities
You have deep customer empathy and are passionate about providing exceptional customer service to every customer
You are a critical thinker, a problem solver and are able to be agile and flexible as processes evolve
You like digging into the details, working independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue
You're hungry to learn and grow alongside a growing business
Qualification
Required
2+ years of full-time work experience
You have deep customer empathy and are passionate about providing exceptional customer service to every customer
You are a critical thinker, a problem solver and are able to be agile and flexible as processes evolve
You like digging into the details, working independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue
You're hungry to learn and grow alongside a growing business
Preferred
Basic understanding of financial products is a plus
Previous experience with text or email customer support is a plus
Basic working knowledge of Zendesk is a plus
Benefits
100% paid health insurance for employees with 90% coverage for dependents
Annual lifestyle wallet for personal wellness, learning and development, and more!
Lifetime maximum benefit for family forming and fertility benefits
Dedicated mental health support for employees and eligible dependents
Generous time away including company holidays, paid time off, sick time, parental leave, and more!
Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Company
Robinhood
Robinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$6.23BKey Investors
Emergent Fidelity TechnologiesRibbit CapitalD1 Capital Partners
2022-05-13Post Ipo Secondary· $648.29M
2021-07-29IPO
2021-02-01Private Equity· $2.4B
Leadership Team
Vlad Tenev
Co-Founder, Chairman, CEO
Omid Scheybani
BD & Partnerships
Recent News
CB Insights
2026-01-23
Crunchbase News
2026-01-23
2026-01-22
Company data provided by crunchbase