Kratos Defense and Security Solutions · 1 day ago
Customer Support Engineer
Colorado Springs, CO
Full-time
Onsite
Senior Level
$80K/yr - $110K/yr
5+ years expKratos Defense and Security Solutions develops transformative technology for national security and commercial enterprises. They are seeking a Customer Support Engineer to troubleshoot and repair hardware, support product testing, and serve as a technical interface for customers after delivery.
ConsultingCyber SecurityGovernmentInformation TechnologyNational SecurityPublic SafetySatellite CommunicationSecurity
Responsibilities
Troubleshooting and repair of Kratos hardware and post-delivery support
Work alongside project team engineers to understand products; support product testing and serve as customers’ technical interface after delivery
Assess, troubleshoot, repair and document hardware issues on returned products for a variety of customers
Perform and document functional testing procedures
Assess failure trends and work with product teams to develop corrective actions when necessary; document corrective actions and update engineering documents as required
Help develop, coordinate, and publish customer notifications regarding products (e.g., troubleshooting documents, EOL notifications, product change notices, technical bulletins, etc.)
Qualification
Required
Bachelor's Degree in Electrical/Computer Engineering or equivalent with 5+ years of work experience. (Experience may substitute for degree requirements.)
Familiarity with Linux and CLI (command line interface), Windows, and PowerShell
Basic networking knowledge
Basic Computer hardware knowledge & experience troubleshooting electronic devices
Strong analytical and problem-solving skills
Excellent verbal and technical writing skills
Strong organizational and time management skills
Preferred
Exposure to satellite telemetry, tracking and control architectures, data encryption/decryption, serial data systems, networks, digital signal processing, and/or embedded systems desired but not required
Familiarity with various hand tools as well as commercial test equipment such as Spectrum Analyzer, Vector Network Analyzer, Oscilloscope, WAN Emulator, etc
Experience working with a team comprised of diverse disciplines (hardware, software, firmware, manufacturing, configuration management)
Software application/development (C++, Java, Python) and hardware development experience a plus
LabVIEW/TestStand experience a plus
Benefits
Medical, Dental & Vision Insurance Coverage
Life/ADD & Short/Long Term Disability Insurance
401(k) Savings Plan
Employee Stock Purchase Plan (ESPP)
Paid Time-Off (PTO)
Holidays
Education Reimbursement
Company
Kratos Defense and Security Solutions
Kratos Defense & Security Solutions provides mission critical engineering, IT services, and war fighter solutions.
1001-5000 employees
H1B Sponsorship
Kratos Defense and Security Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$943.8MKey Investors
United States Air Force
2025-06-25Post Ipo Equity· $556M
2025-04-17Grant· $30M
2024-02-22Post Ipo Equity· $288M
Leadership Team
Eric DeMarco
President and CEO
B
Ben Goodwin
SVP,Corporate Development & Government Affairs
Recent News
2026-02-03
The Motley Fool
2026-02-02
Company data provided by crunchbase