USALLIANCE Financial · 19 hours ago
Collection Specialist I
Chelmsford, MA, US
Full-time
Hybrid
Entry Level
$23.43/hr - $28.70/hr
1+ years expUSALLIANCE Financial is a credit union that values innovation and teamwork. The Collection Specialist I will assist in managing delinquent loans and negative share accounts, ensuring compliance with established policies and regulations while working to minimize financial loss.
BankingCredit CardsFinancial Services
No H1B
Responsibilities
Responsible for contacting members to determine the reason for past-due accounts
Work with members to cure defaults on loan and share accounts
Respond to and research account inquiries from internal and external members via inbound calls, CRM, email and text messages
Document all work and member contact in the appropriate systems
Maintain accurate account records in accordance with policies and procedures
Provide maximum coverage of account queues
Negotiate payment plans with members
All other duties assigned by management
Ensure compliance with all regulatory requirements
All other duties as assigned by management
Qualification
Required
Minimum 1 year of experience with consumer credit and collections
Maintain key performance metrics at required levels
Maintain delinquency and repossessions at prescribed levels
Complete phone calls to meet required metric standards
Ability to work independently to meet deadlines with excellent follow through skills
Excellent verbal and written communication skills
Developing negotiation skills to arrive at best overall solutions within established guidelines
Writing ability to clearly document calls
Entry level knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems
Excellent verbal and written communication skills
Strong interpersonal and organizational skills
Preferred
Bilingual/Spanish preferred
Benefits
Competitive salary and benefits package
Opportunities for professional development and career growth
Hybrid Schedule (min 3 days in office to maximize collaboration)
A collaborative and inclusive work environment
Paid Time Off, Wellness Time & Paid Federal holidays
401K with 6% match
High Performance Culture
Company
USALLIANCE Financial
Usalliance Financial is a full-service credit union that offers a wide range of banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brett Wheeler
CFO and EVP of Finance and Risk Management
Company data provided by crunchbase