WECU · 3 hours ago
Desktop Services Specialist
Bellingham, WA, US
Full-time
Onsite
New Grad, Entry Level
$25.20/hr - $35.58/hrWECU is a not-for-profit financial cooperative headquartered in Bellingham, WA, seeking a full-time Desktop Services Specialist to join their IT Support department. This role involves providing first-level technical information and systems support, managing support requests, and resolving moderately complex technical problems.
Consumer LendingCreditCredit CardsFinancial Services
Responsibilities
Manage support requests, including receiving, responding, and escalation of requests
Focal point for creating Service Requests received by various means (telephone/e-mail)
Evaluating user request for repair of hardware/software/VOIP systems
Gathers facts and data to be used in creating/resolving Service Requests
Analyzes and solves computer applications and systems problems
Provides a wide range of technical assistance to non-technical clients in various occupations
Provides individual or group instruction on computer technologies, as appropriate
Maintains a broad knowledge of state-of-the-art technology, equipment, or systems
Perform weeklong on-call duties monthly
Performs miscellaneous job-related duties as assigned
Manage users and groups
Purchasing and asset/inventory management
Communicate down systems to staff
Reporting
Knowledge-based management
Deployment, maintenance and monitoring of client hardware and software. This includes scanner, printers, signature pads, personal computers, etc
Management of off-site assets
Other duties as assigned by management
Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP) and Customer Due Diligence (CDD) daily to ensure compliance with current regulations. Follows policy and procedures related to SARs by reporting suspicious activity to the Compliance department. Responsible for filling out an incident report for detected computer intrusion of Credit Union computer systems per Bank Secrecy Act. Completes mandatory BSA/AML annual training via online web course
Follows WECU’s policies and all applicable laws and regulations
Performs other duties as assigned and may also assist others to complete tasks and work assignments
Qualification
Required
Associate's degree or comparable experience in a related field; minimum education requirement may be substituted for experience
Ability to communicate effectively, both orally and in writing
Fundamental knowledge of basic computer systems function and analysis
Ability to investigate and analyze information and draw conclusions
Ability to provide technical guidance and instruction on the use of computer technologies
Attention to detail and the ability to keep meticulous notes and documentation a must
Knowledge of a broad range of multi-user computer systems, applications, or equipment
Preferred
A+/Network + Certification
A passion for learning and experimenting with new technologies is a plus and highly encouraged
Benefits
Medical, dental, and vision benefits with premiums for employee coverage paid in full
401(k) retirement plan with an 8% annual contribution from WECU
Bonus plan
Two or more weeks of vacation
Up to 11 paid holidays
Paid life and disability insurance
Annual wellness benefit
Loan discounts
Professional development
And much more
Company
WECU
WECU provides checking, saving accounts, credit cards, loans, real estate lending, cash management, customer lending and merchant services.
Founded in 1936
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer (Brown) Kutcher
President/CEO
Recent News
2025-10-09
Bank Automation News
2024-12-16
Company data provided by crunchbase