American Freedom Insurance Company · 12 hours ago
Policy Processing Representative
Mount Prospect,IL,US
Full-time
Onsite
New Grad, Entry LevelAmerican Freedom Insurance Company is seeking a Policy Processing Representative to provide outstanding customer support as the first point of contact for customers. The role involves answering inquiries, processing payments, and ensuring a positive experience for policyholders and agents.
Insurance
Responsibilities
Handle inquiries from agents and policyholders with professionalism and care, including payment processing, policy changes, and eChats
Accurately gather, process, and enter customer and agent information into our systems
Uphold AFIC’s commitment to quality, leaving every customer with a positive experience
Qualification
Required
Bilingual (Spanish-English) Customer Service Representative
Strong attendance record and dependability
Detail-oriented with clerical and data entry skills
Excellent communication and phone etiquette
Comfortable multi-tasking in a fast-paced environment
Proficient PC skills with a typing speed of at least 30 WPM
Preferred
Degree Highly preferred
Insurance Industry experience preferred
Customer service, call center, or collections experience preferred
Benefits
401K with up to a 6% company match
Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
Paid training, state licensing reimbursement, and opportunities for advancement
Holiday pay and PTO
Employee Recognition
Positive Culture
Company
American Freedom Insurance Company
An Insurance Company.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase