BYK Additives · 1 day ago
Customer Service Representative-Contact Center-Hybrid!
North Haven, CT
Full-time
Hybrid
Senior Level
$20/hr - $24/hr
5+ years expBYK USA Inc. is one of the world’s leading suppliers in the field of additives and measuring instruments. They are seeking a highly motivated Customer Service Representative to manage sample and sales orders, ensuring customer satisfaction and effective communication across departments.
ChemicalIndustrial ManufacturingManufacturingSales
No H1B
Responsibilities
Enters Sales or/and Sample Orders in a timely and accurate manner. Actively reviews assigned accounts for the following: product availability, suggestions for comparable products if in a backorder situation, inventory status, shipping information or any other customer request
Able to assist customers with inquiry regarding products and/or use of products. Able to work with internal channels with regards to new products, and/or maintain current products
Able to properly answer phone calls, emails and/or other forms of communication from the customer. Distribution of customer communications, sample letters, certificates of analysis, MSDSs, literature, and call reports. In addition to keeping proactive communication with internal departments including but not limited to Finance, Sales, and Operations
Collaborates with the shipping teams to make sure the product ships on time, with the proper incoterms. This includes processing Export documents for International customers. Must successfully complete appropriate D.O.T. Awareness and Shipping Paper training
Maintains all customers’ files and correspondence. Provide the necessary order reports when requested
Support BYK’s safety initiatives and objectives, in addition to properly tracking quality issues in our quality management system
Response to customer complaints investigates difficulties and works with the necessary departments to qualify root cause and provide customer satisfaction
Other duties may be required which may be assigned by the Department Manager or Supervisor
Qualification
Required
Some knowledge on laws governing shipping of chemicals
Must be detailed orientated with focus of superior customer service advocacy and follow up skills
Must have the ability to interaction with employees or customers at all levels
5+ years' Contact Center Experience
Knowledge of order management
Telephone and email communications
Must successfully complete appropriate D.O.T. Awareness and Shipping Paper training
Speak clearly on phone
Understand people with various accents
Customer Management
Typing / Filing
Able to lift 25 lbs./Able to bend to reach objects at floor level
Experience in Excel, Word, Outlook, and SAP
Ability to listen to internal and external customers and understand needs and follow up in a timely manner
Good written and oral communication skills
Ability to manage time effectively and plan working schedule
Work independently but in cooperation with other internal departments
Ability to problem solve, stress resistance
Customer focused (internal & external)
Flexible
A team player mentality
Be willing to assume new (temporary or permanent) challenges/responsibilities
Self-motivated
Professional attitude
Preferred
Bachelor's Degree in Business or Supply Chain Management is a plus
CRM is a plus
SAP Knowledge
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
BYK Additives
BYK is a leading global supplier of specialty chemicals.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-11-14
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