Roche · 14 hours ago
Field Engineering Specialist - Jacksonville
Indianapolis
Full-time
Onsite
Mid, Senior Level
$71K/yr - $132K/yr
5+ years expRoche is a research-focused healthcare company dedicated to advancing science and ensuring access to healthcare. The Field Engineering Specialist will provide technical repair and installation support for Roche products, traveling to customer sites and ensuring high levels of customer satisfaction through effective service and maintenance.
BiotechnologyHealth CareHealth DiagnosticsOncologyPharmaceuticalPrecision Medicine
Responsibilities
You will travel to customer sites and showcase your expertise in technical repair and installation for Roche assigned product lines
You will offer valuable service to laboratory customers in your assigned territory
You will provide routine technical support, on-site service, repair, and installation of Roche products
You will serve as a customer contact for technical and service-related issues and perform preventative maintenance
You will diagnose and resolve mechanical, hardware, software, and system failures
You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
Qualification
Required
High school diploma and 2 years of technical school or equivalent military training or work experience 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary
OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field, plus 1-2 years of progressive experience repairing or servicing complex mechanical, system hardware and software, or networking, or wireless networking
Successful completion of training or certification as defined by RD Services Leadership and policy
Ability to travel, including overnight travel, is a requirement for this role
Provide support after hours, on weekends and holidays as required
Possess strong customer service skills to ensure positive customer relationships
Preferred
8+ years of progressive experience, OR a Bachelor's degree (Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field) in a relevant field plus 4+ years of progressive experience
Some IT experience preferred
Advanced knowledge of electronics, electro-mechanical systems, and information technology
Ability to serve as an internal technical resource that can train and mentor other FESs in the region
Company
Roche
Roche is a pharmaceutical and diagnostics company that offers medicines and diagnostic tests for various medical conditions and diseases.
10001+ employees
H1B Sponsorship
Roche has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (9)
2023 (6)
2022 (2)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$7.79BKey Investors
SoftBankSCALE AINovartis
2021-08-04Post Ipo Equity· $5B
2020-12-07IPO
2020-05-06Post Ipo Equity· $0.5M
Leadership Team
Alan Hippe
Member of the Executive Board - Group CFO
Christine Bakan
Global Head and Group Vice President, Computational Science and Informatics R&D
Recent News
2026-01-25
2026-01-23
2026-01-22
Company data provided by crunchbase