Citadel Completions LLC · 13 hours ago
Cabin System Manager
Lake Charles, LA, US
Full-time
Onsite
Senior Level
5+ years expCitadel Completions LLC is focused on enhancing in-flight connectivity programs, and they are seeking a Cabin System Manager to drive growth and performance. This role will manage program objectives, establish performance metrics, and ensure alignment with business and regulatory goals.
AerospaceAir TransportationInterior Design
Responsibilities
Serve as the primary point of contact for clients, acting as the main program liaison between Citadel, customer, connectivity vendor, and suppliers for each project
Partner closely with Engineering and Operations teams to develop tailored connectivity packages that align with customer requirements and business objectives
Manage program scope, schedule, budget, and quality while ensuring alignment with business goals and regulatory compliance
Meet KPIs related to sales growth, program profitability, project delivery timelines, client satisfaction scores, and system performance reliability
Drive customer engagement by collaborating directly with clients and stakeholders throughout the design and delivery process
Develop sales proposals, technical presentations, and pricing strategies to secure new connectivity business
Conduct financial analyses, forecasts, and ROI assessments for all connectivity programs to ensure profitability and efficiency
Coordinate with third-party vendors, OEMs, and service providers to manage system integration, certification, and installation activities
Monitor connectivity trends (e.g., SATCOM, Wi-Fi, network security, in-flight entertainment) and recommend innovative solutions to enhance the customer experience
Provide regular executive reports summarizing KPI performance, risk assessments, and strategic recommendations for continuous improvement
Qualification
Required
Bachelor's degree in Aviation Management, Engineering, Business Administration, or a related field
5+ years of program or project management experience in the aviation industry, preferably in aircraft completions, modifications, or in-flight connectivity
Demonstrated success in meeting or exceeding performance KPIs related to sales, program delivery, and customer satisfaction
Strong understanding of aircraft connectivity systems, including SATCOM, Wi-Fi, routers, and cabin network architecture
Experience with CRM and project management tools such as Salesforce, Smartsheet, or MS Project
Excellent communication skills with the ability to translate technical information for executive and client audiences
Preferred
Master's degree in Business Administration, Engineering, or Aviation Management or equivalent industry experience
PMP or equivalent project management certification
Experience within VIP or VVIP aircraft completions, refurbishment, or modification programs
Familiarity with FAA, EASA, and OEM certification processes
Proven track record in developing and achieving KPIs focused on sales revenue, project efficiency, client retention, and quality performance
Company
Citadel Completions LLC
Citadel Aviation is a premier provider of maintenance, modification, refurbishment, and completions for the VVIP and elite custom aircraft market.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gregory Colgan
Chief Executive Officer
Recent News
2026-01-10
2025-07-29
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