Advanced Behavioral Health · 17 hours ago
Practice Coordinator
Frederick, MD
Full-time
Onsite
Senior Level
$20.50/hr - $25/hr
5+ years expAdvanced Behavioral Health, Inc. is looking for a Practice Coordinator, who is responsible for all administrative (non-clinical) aspects of the patient encounter from greeting to accurate data entry for each patient. The role involves ensuring compliance with regulations, managing patient appointments, and coordinating with medical staff to provide efficient patient care.
Health CareMedicalTherapeutics
Responsibilities
Comply with CARF/COMAR/HIPPA/State compliance regulations
Greet and check in patients for appointments
Maintain a clean professional front desk environment
Conduct ABH patient reminder calls 48 hours prior to appointments scheduled with all doctors and Nurse Practitioners
Verify current and valid authorization information in the EMR for each ABH patient scheduled with the doctors and Nurse Practitioners 48 hours prior to scheduled appointments. Obtain and verify insurance eligibility for all applicable patients along with co-pay collection
Schedule future appointments accurately via the Electronic Medical Records (EMR) system
Contact patients who have missed appointments; monitor and track no-shows and enter data into system
Create medical record for new patients in EMR, upload and recording of authorization information
Manage and process medication refill requests for patients enrolled by following company protocols; complete medication prior authorizations as required by Maryland Medicaid through necessary paperwork and/or by calling the insurance company
Conduct daily authorization updates in the EMR
Notify Site Directors and Therapists of patient authorization status
Prepare an off work/off school note for attending scheduled appointment as requested by patients
Take and record vital signs
Assist Medical Director with administrative duties
Coordinate with the Site Director and Therapists to ensure cases are assigned and discharged regularly
Act as the primary point-of-contact for referring vendors. Communicate the status of their referrals throughout the referral process
Ongoing compliance check of Intake and consent forms in EMR
Scan and upload referral documents to clients EMR charts upon completion of referral
Maintain referral log/referral tracking system and distributes to appropriate provider and/or department
Complete and report end of month tally of patient referrals to supervisor(s) and Site Director
Maintain confidentiality in all aspects of client, staff and agency information
Respond to communication (phone, email, text) from clients and families, referral sources, and ABH staff within 24 hours or the next business day
Sort and distribute clinic mail and correspondence
Assists with workload at other office locations as needed
Assist prescribers as needed
Provide back-up support to the Facilities Manager for ordering office supplies
Other duties as assigned
Qualification
Required
Associates degree, equivalent work experience, or certification in health-related field
Minimum of five (5) years of experience directly related to the duties and responsibilities specified
Ability to take vitals required
Excellent customer service, verbal and written communication skills
Experience with multi-line telephone systems
Able to work well as part of a team
Basic knowledge of healthcare insurance claims, referral processing, patient responsibility, how deductibles and co-pays factor in, etc
Basic computer literacy and ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and facsimile machines
Ability to work in an organized manner and multi-task in a fast-paced environment
Preferred
Experience working in a healthcare setting in a customer service role preferred
Experience working with an electronic medical records/scheduling system, preferred
Benefits
Medical, Dental, Vision
401(k) Retirement Plan with Employer Match
Dependent Care Flexible Spending Accounts (FSAs)
Voluntary Term Life Insurance
Employer Paid Basic Life Insurance, Short-Term Disability, Long-Term Disability
Voluntary Insurance Policies: Accident, Cancer, Critical Illness, Hospital Confinement
Employee Assistance Program (EAP)
Paid Holidays, PTO Accruals, Floating Holiday, Paid Birthday, Wellness Day
Paid Lunch Break
Company
Advanced Behavioral Health
Advanced Behavioral Health specializes in psychiatry, off-site counselling services, on-site therapy, and therapeutic mentoring.
201-500 employees
H1B Sponsorship
Advanced Behavioral Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
Funding
Current Stage
Growth StageLeadership Team
Vera kurdian
Chief Executive Officer
Recent News
2025-10-14
Company data provided by crunchbase