Highmark Health · 1 hour ago
Customer Service Representative
TX, Working at Home - Texas
Full-time
Onsite
Entry Level
$19.27/hr - $27.42/hr
1+ years expHighmark Inc. is a healthcare organization seeking a Customer Service Representative. The role involves resolving standard and occasional non-standard customer inquiries while providing a seamless and positive customer experience.
Health CareHospital
Responsibilities
Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned
Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication
Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries
Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills
Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness
Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes
Other duties as assigned or requested
Qualification
Required
High School Diploma/GED
1-3 years experience in customer service or call center environment
Company
Highmark Health
Highmark Health is an integrated health care delivery and financing network.
10001+ employees
H1B Sponsorship
Highmark Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (34)
2023 (55)
2022 (75)
2021 (54)
2020 (58)
Funding
Current Stage
Late StageTotal Funding
$6.75MKey Investors
Henry L. Hillman FoundationRichard King Mellon Foundation
2025-06-11Grant· $1.75M
2021-05-10Grant· $5M
Leadership Team
David Holmberg
President and Chief Executive Officer
Karen Hanlon
Executive Vice President, Chief Operating Officer
Recent News
Seattle TechFlash
2025-12-29
Company data provided by crunchbase